| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Runcorn |
| Education | Not Mentioned |
| Salary | 25,000 - 25,600 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
First Line Technical Support (1st Line Support)£25,600 per annum37.5 hours per week, PermanentRuncornA First Line Technical Support Analyst is required for our medical sector client to be a key member of the IT service desk function and provide support across all UK locationsMain Responsibilities: Working to service levels agreed with the business Support to be provided via a variety of channels including telephone, email and face-to-face Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary Develop solutions and workarounds for incidents and problems Work cross-functionally within the IT Department to ensure the successful transition of new services into production - This may include installing, configuring and updating devices and applications Ensure all systems are updated in a timely manner Support the Platform Specialists to perform client and server patching as and when requiredKey Experience: Experience of working on an IT field role along with exposure of ITIL processes is desirable Experience of working in a customer facing environment on telephone and face to face Experience within IT service delivery Exceptional Customer ServiceKnowledge and Skills: Excellent interpersonal, communication and customer service skills. Excellent troubleshooting and problem-solving skills. Practical experience of the following:(Mandatory)-Microsoft Windows Server and desktop operating systems. -Active Directory administration. -MS Exchange administration. -Microsoft RDS administration. -UNIX.-Hardware, peripherals, mobile devices. -TCP/IP, LAN and WAN troubleshooting.(Desirable)-CSD. -PlanetPress. -VIS. -ProScript Connect. -Buetema MDE. -MultePOS. -Avaya telephone system administration including Contact Centre.Qualifications:ITIL V3 at least to foundation level is desirable.MCP certification or IT specific qualification are desirableBenefits and Rewards:Generous SalaryCycle to Work SchemeDiscount and Rewards Hub(Retail/Gym etc)Various Training Courses and OpportunitiesWork Travel Opportunities, within the UK(optional)