Technical Support Engineer

Job Description

From our state of the art modern, spacious offices in Warwickshire, we are constantly on the lookout for ways to progress our staff. Due to this, we currently have the need to add a consistent and accurate Technical Support / Customer Service Specialistto contribute to our reputation for technical excellence.BASIC SALARY: £25,000 - £35,000 (negotiable depending on experience)BENEFITS:· Bonus · 25 Days holiday (plus Bank Holidays) · 2 x Life Assurance · Pension Scheme · Company Sick Pay Scheme · Free onsite Parking · Cycle to Work SchemeLOCATION: WarwickCOMMUTABLE LOCATIONS: Coventry, Leicester, Northampton, Banbury, Rugby, Lutterworth, Daventry, Bromsgrove, Redditch, Stratford-upon-avonWHY SHOULD I APPLYWe are established market leaders with immense stability and security, based in a spacious & modern facility that we own outright. We have grown by £10m turnover in the last 10 years and we are not done. We have the capacity and scope to double in size. Weare happy to train you, we can invest the time, as long as you have the right attitude and work ethic, we can offer you a career.JOB DESCRIPTION: Technical Support Engineer, Customer ServiceTo succeed as a member of our Technical Customer Service team, you will be based in our office and provide desk-based telephone support, to our customers field-based Engineers and to other industrial door contacts by addressing their technical queries, usuallyto assist them with installation and repair work. You will need to:· Develop technically demanding product engineering knowledge to an expert level and continually update this. · Build quick and empathetic telephone rapport with field Engineers in pressurised situations, helping them to resolve time critical issues. · Assist customers with replacement product quotations during technical support conversations for quick issue resolution. · Provide engineering information to office colleagues to support them in dealing with technical complexities in their roles. · Contribute to technical related projects and training as required.PERSON SPECIFICATION: Technical Support Engineer, Customer ServiceWith GCSEs or equivalent in Maths and English, with a minimum grade of C, you will also ideally have qualifications related to electrical and or mechanical engineering to A Level, BTEC, HNC, HND level.Alternatively, you will have relevant engineering experience that demonstrates this level of technical ability.In addition, you will need: · Previous experience of repair, installation, assembly or technical support work. · Ideally, work experience that has involved telephone or face to face customer support.· A productive approach to contribute to the team supporting approx. 1500 customer calls each month. · Trainee candidates who have recently left education must have some relevant experience obtained through their studies. · Strong communication skills are essential.THE COMPANY:We have been supplying high quality industrial control equipment since 1981 and we are a leading supplier of door drive and control equipment to the UK industrial door market. We have an enviable reputation for providing innovative and quality products, technicalexcellence, invaluable safety guidance on product selection and unprecedented after-sales Service.Chosen for technical excellence and outstanding customer service, customers rely on us when failure isnt an option for projects from warehousing storage and distribution businesses, power stations, airports, and railway depots to sports stadiums.INTERESTED Please click apply. You will receive an acknowledgement of your application.Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.REF: BE17557, Wallace Hind Selection