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| Job Location | Rugby |
| Education | Not Mentioned |
| Salary | £50,000 - £52,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
The post holder is to deliver a high level of Change Management Operational Service to customers in line with industry and quality standards and to customer’s contractual requirements /SLAs.The post holder is responsible for all aspects of National Airwave network and ESN change management policy, process and procedures. The role will assist Head of Service Transition Support with the development, evolution and implementation of change management strategy and policy by working in partnership with his peers across the business.The post holder will also create and manage continuous improvements plans with Customers, Suppliers and Internal Stakeholders within the areas of change function to improve service.The post holder to ensure that all operational changes are well managed in an efficient manner to minimise impact to on customer’s service at all times. To operate all change management function with industry standard and in line with ISO 20000.The conduct regular review and updates to the Change Management policy, processes and procedures associated operational changes and in accordance with business & customer requirements and best practice.The role also involved the management and performance review of a team consisting of Change Analysts and Process Leader and from time to time the formation and leadership of multi-disciplinary teams to achieve defined change related objectives.The post holder is the primary policy maker for Airwave’s Network Change Management and ESN Change Management function in line with ISO standards and ITIL best practice. This includes setting the strategies and direction for the tools and systems used in Change Management and business process development.Post holder to manage performance measures, KPI, targets and reports to the business and customers to demonstrate delivery of high level of service to customers that exceeds contractual SLAs.Building relationships with Authority and ESN Suppliers to gain approval of process and procedures. Working closely with BECAMS to ensure arrangements for in life RFC support is in place prior to RFS.Develop, review and gain internal approval of ESN operations change detailed level 4 process and procedures for efficient and effective management of change.Develop support plans and strategies to bring ESN from mobilisation into operations.Review and approve high risk ESN RFC and produce monthly management reports and stats.Key Skills:-
Keyskills :
Change Management Telecoms