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| Job Location | Rugby |
| Education | Not Mentioned |
| Salary | 27,000 - 28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Services Team Leader - Rugby£27,000 per annum - Permanent Life Assurance, Pension, Health Care, Discretionary BonusOffering a first-class service to customers, high-quality sales and service experience while supporting all areas of the business.Development, mentoring coaching, and day to day operational management of the team.Ensuring that all SLAs and KPIs are adhered to, and corrective action taken to address and issues with individual team performance.Provide a knowledge base of commercial/SAP best practice for other members of the team to use and develop.Drive process improvement and strive to increase customer satisfaction while reducing complexity.Drive first class customer service and retentions, upskilling customer service and inside sales advisors.Lead on new engagement initiatives with a particular emphasis on online and digital solutions (i.e eshop/ webchat).Promote a quality conscious, flexible approach, and can-do attitude of culture throughout the entire business.Drive and participate in companywide continuous improvement activities and communications programmes.Mentor, manage and motivate all members of the team.Participate in stocktakes as required.Have a defined training plan and execute on an individual level.Undertake duties including performing tasks in any other areas of the business to meet customer and business demands.Liaise with Internal and External Customers, Head Quarters, Customer Services team, Warehousing and Operations, External and Inside Sales Teams, Accounts, Senior Leadership Team, Finance Team and Engineering and Quality Teams.Responsible for a team of 5 within Customer ServicesSkills required:
Keyskills :
Customer ServicesSAPTeam Leader