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Job Location | Rugby |
Education | Not Mentioned |
Salary | £56,000 - £60,000 per annum, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
As a business, Hermes is shaped by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all of our roles, particularly in roles like our Client Solutions Managers.Job purpose:As our Head of Client Solutions, you will be responsible for the full design and implementation of innovative operational plans to aid the retention and development of current and prospective clients. You will amend and implement the systems and processes to uphold the operational solutions, working independently on a self-sufficient basis, whilst engaging with key stakeholders as required.This key role sits within our Operational Planning Division reporting directly in to our Head of Planning and you will work cross-functionally with other internal departments but also engage with senior stakeholders, up to the Hermes UK Board, and senior stakeholders in our client businesses. Excellent influencing skills and the ability to build relationships is paramount in this position.You will be expected to design, implement and project manage operational improvements into the hub, depot and delivery network to ensure that new and existing client business is seamlessly integrated. The development of the network may include the installation of new systems and processes to improve the overall performance of the network. So the ability to analyse large amounts of data whilst understanding the operational requirements of national logistics business is requirement of this job. You will need to deliver new and develop existing models which support us is managing client integration.About the Role:Part of your role will be to create a strategic vision for Client Solutions and develop the capacity and capability within the Hermes network to deliver the Sales and Commercial strategy. You must be comfortable with having full accountability for the design and implementation of current and future prospective client solutions to maximise revenue opportunities at minimum cost. Ensuring solutions are designed and costed in partnership with Finance.To be successful in this role you must be able to operate commercially and have experience developing new market opportunities through the creation of new operational solutions and managing the development of the tools, metrics and capabilities to manage effectively.Experience/Qualifications: