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Part Time Sales Administrator

Mpeople Recruitment
Job LocationRoyton, Oldham
EducationNot Mentioned
Salary£9.50 - £10.10 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Mpeople Recruitment are looking for an experienced and committed Sales Administrator on a Part Time basis on behalf of our client based in Royton, Oldham.This is a great opportunity to join a reputable and thriving business that can offer you some excellent benefits:Salary: In the region of £9.50 to £10.10 per hour Hours of work: 11am - 4pm, Monday to FridayBenefits: Free onsite parking, 24 days holiday plus bank holidays, and private healthcare scheme after probationary periodImmediate start available The successful candidate will be one of a team of 4 predominantly assisting Customers with enquiries, processing orders and managing complaints across 3 different brands. Customer experience and swift response are at the heart of what we do so we are looking for a friendly, organised, proactive person to help us achieve our world class service aspirations.Duties will include:

  • Respond to customers via telephone calls and emails with queries on products, service, price and delivery
  • Develop knowledge of products under 3 brand names
  • Provide technical advice on product selection
  • Process orders using ERP system (Microsoft NAV) for UK and export
  • Assess lead times and carriage options
  • Be proactive in assessing customer needs and making appropriate suggestions
  • Process staircase templates using both paper templates and electronic process
  • Raise replacement orders and credit invoices
  • Respond immediately to customer complaints to ascertain problems
  • Identify corrective actions to meet customer needs
  • Investigate route cause of issues using established problem solving tools
  • Actively engage in process improvements and setting standards
  • Work closely with internal teams to establish transport methods
  • Liaise with external carriers on delivery queries
  • Develop and review reports on carrier service
  • Communicate effectively with all aspects of production to deliver what the customer wants when they want it
  • Participate in daily production meetings
  • Participate in meetings and briefing sessions and provide feedback on marketing and product development activity
    • Our client is looking for somebody that is/has:
  • A confident and effective communicator
  • Can do’ and positive attitude
  • Reliable and committed
  • A great team player that can also work well independently
  • Organised with great prioritisation skills
  • Great problem-solving ability
    • Please note that Mpeople cannot respond to all applicants due to the high volumes of CVs received daily. Should you not receive a response within 5 working days please accept that your application has not been successful. Mpeople wishes you all the best in your job search.

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