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Job Location | Royston |
Education | Not Mentioned |
Salary | 25,927 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Summary Have you got fantastic leadership skills to inspire and motivate the Welcome Team team, enabling staff and volunteers to create amazing experiences for our visitors Wed love you to bring your passion to help us achieve our big ambitions at WimpoleEstate. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. What its like to work here The scale of Wimpole is exciting and diverse. This impressive mansion, gardens and rare breed farm is one of the most dynamic and varied in the National Trust. The Welcome Team has a hugely important role, they create the first and last impression visitorshave of Wimpole. You will work with your Team Leader to manager 7 Welcome & Service Assistants and 50 volunteers. Its the teams role to ensure visitors have a fantastic welcome and goodbye. This role will need to lead for exceptional customer service andachieve multiple financial targets to ensure we can care for and look after Wimpole, for now and forever.Click here for more information about this location What youll be doing Youll have overall responsibility for the team, working closely with the Visitor Experience Leadership team to provide exceptional experiences for our visitors.Youll have responsibility for ensuring delivery of the highest standards of service, presentation and visitor experience through day to day operation.Youll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, to brilliantly welcome over 400,000 visitors every year. Youll lead the team to engage with all our visitors to inspire their support throughfundraising and membership and helping our visitors have the best experience possible. As part of the Visitor Experience Leadership Team, you will work in collaboration with your peers to deliver our organisational strategy. Who were looking for To deliver this role successfully, youll need: