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Customer Service Assistant

Job LocationRoyston
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Do you love helping customers Are you a natural people person Being a Part time Customer Service Assistant in the Royston branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you canensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.This is a part time role working 4 full days - Monday, Tuesday, Wednesday & Thursday, as well as 2/4 Saturdays which is paid in overtime. Another requirement of the role would be occasional travel to other branches when required.The day-to-day role:

  • Ensure there is always a high level of customer service by providing an efficient and accurate counter service to all members.
  • Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.
  • Supporting all members over the phone/live chat with any queries relating to their online account or other business needs
To be successful:
  • You will have excellent customer service ability.
  • Be able to work on-site 5 days a week with alternate Saturday mornings (paid at time and a half)
  • Excellent communication skills.
  • Preference for the ability to drive.
Benefits:
  • Recognition Scheme
  • Discounts through Saffron rewards
  • Annual bonus scheme
  • Physical, mental, and financial wellbeing support
  • Pension, Life Assurance & Income Protection
  • Holiday exchange
  • Staff Mortgage Benefit
  • Cycle to work scheme.
If you would like to join a diverse and supportive employer, click the apply button now!

Keyskills :
Branch BankingCustomer Service

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