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Customer Service Administrator

Reed
Job LocationRoyston
EducationNot Mentioned
Salary£11.44 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Administrator

  • Job Type: Temporary for 3 months to Permanent.
  • Working hours: 37.5 hours per week, 8:30-16:30
  • Location: Royston
  • Salary: £11.44per hour
Reed Business Support in Cambridgeis partnering with a well-known health company. They are looking fora Client Service Administrator, where you will be the frontline of customer interaction, ensuring satisfaction and providing comprehensive product andservice information. Day to Day of the role:
  • Handle inbound and outbound calls with a focus on resolving customer queries and providing detailed product/service information.
  • Coordinate clinical appointments to meet service level agreements and support clinical service delivery.
  • Maintain and update sensitive personal information in compliance with GDPR.
  • Undertake all administrative processes with professionalism, providing timely and accurate responses to enquiries.
  • Dispatch health reports following established procedures.
  • Work within the company’s training and process guidelines, adhering to agreed timelines.
Required Skills & Qualifications:
  • Previous customer service experience.
  • Proficiency in Microsoft Office and IT solutions.
  • Ability to manage competing priorities and maintain quality assurance targets.
  • Excellent communication skills and the ability to work both independently and as part of a team.
  • Attention to detail and the ability to adapt to and embrace change.
To apply for the Client Service Administrator position, please submit your CV detailing your relevant experience.

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