Training Events Coordinator

Job Description

Business Area Overview:The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examinationsession. Results Resolution and Training from Pearson is a customer focused team responsible for the delivery of over 6 million examination results per annum and plan and organise over 10,000 training events for Teachers and Assessment Associates per yearKey Accountabilities:

• To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget
• To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events
• To ensure that events are managed/supported by staff that are trained & competent
• To support innovation and change to improve the processes and add quality to the outcomes
• To ensure MI is maintained and updated regularly
• To make best use is made of support staff and Pearson Associates resources to support the online standardisation events
• To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance
• To answer customer queries within SLAs
• Liaising with relevant stakeholders to ensure that operational protocols are adhered to
• To maintain MI to ensure visibility throughout life cycle of events

Key ChallengesIt will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these.The department is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.In order to keep up with the customer and business demands, the processes are rapidly changing within operations.Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.

• Working within a regulated framework
• Working to tight, and immoveable, deadlines
• Attention to detail
• Attention to detail even with repetitive tasks
• Flexibility of working patterns during peak periods
• Reacting positively to change
• Adapting to the challenges created by the introduction of new qualifications or working methods
• Adapting to mulitple/ different IT systems
• Supporting various stakeholders from different teams
• Influencing and working closely with collegues
• Restrictions on annual leave during peak periods

Skills/Qualifications:Individual Core Competencies

• Provides a customer focused service
• Communicate with influence
• Work with others to achieve goals
• Deliver goals in a changing environment
• Take a creative and innovative approach to work
• Maximises potential in self and others

Additional Competencies

• Inspires and fosters team commitment, spirit, pride, and trust
• Facilitates cooperation and motivates team members to accomplish group goals
• Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences
• Perceives the impact and implications of decisions
• Identifies and analyses problems
• Make recommendations for alternate solutions

Education, Qualifications & TrainingEssential

• Educated to GCSE level minimum of English and Mathematics or equivalent

Desirable

• Intermediate skills in MS Excel (or equivalent spreadsheet)

Previous ExperienceEssential

• Ability to work in a team
• Working in an office environment

Desirable

• Previous experience and knowledge of working within an awarding body

Personal Style and BehaviourThe Department is an integral part of Qualifications Processing. The post holder must demonstrate an ethos of strong management, leadership, and teamwork across functions and an ability to deal with pressured and complex situations, including the abilityto prioritise, delegate and manage multiple work streams simultaneouslyThis role is 100% office-based.Place of Work: United Kingdom - Hellaby, RotherhamYour Benefits & RewardWell expect a lot and we know youll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diversecolleagues, and their families too. Joining our Pearson family can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive benefits, such as:

• Flexible options for work from home days.
• A starting holiday of 25 days plus UK public holidays, and youll earn 1 additional days holiday per year you work with us.
• Generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Shares and stock purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.
• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment ProcessPlease complete and submit your application as soon as possible and ensure that you apply directly on our Pearson Careers website only.We are reviewing applications as they come in, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!#LI-POST Learning is the m