Training Coordinator

Job Description

Role: Training CoordinatorLocation: Hellaby, RotherhamSalary:£19,500.00 to£21,000Our OrganisationWe are the worlds learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale.We believe that wherever learning flourishes so do people. Were committed to a world thats always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are alwaysre-examining the way people learn best, whether its one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports andinspires us to always be better. By pushing the boundaries of technologyand each other to surpass these boundarieswe create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small.At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. Thats why were committedto ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment thats inclusive and diverseand where our people can be themselvesso we can reflect the customers and learners we serve.Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career!Business Area OverviewThe Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examinationsession. Results Resolution and Training from Pearson is a customer focused team responsible for the delivery of over 6 million examination results per annum and plan and organise over 10,000 training events for Teachers and Assessment Associates per yearPosition Description:Key Accountabilities

• To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget
• To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events
• To ensure that events are managed/supported by staff that are trained & competent
• To support innovation and change to improve the processes and add quality to the outcomes
• To ensure MI is maintained and updated regularly
• To ensure best use is made of support staff and Pearson Associates resources to support the online standardisation events
• To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance
• To answer customer queries within SLAs
• Liaising with relevant stakeholders to ensure that operational protocols are adhered to
• To maintain MI to ensure visibility throughout life cycle of events
• To process payments for associates timely

Key ChallengesIt will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these.The department is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.In order to keep up with the customer and business demands, the processes are rapidly changing within operations.Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.

• Working within a regulated framework
• Working to tight, and immoveable, deadlines
• Attention to detail
• Attention to detail even with repetitive tasks
• Flexibility of working patterns during peak periods
• Reacting positively to change
• Adapting to the challenges created by the introduction of new qualifications or working methods
• Adapting to mulitple/ different IT systems
• Supporting various stakeholders from different teams
• Influencing and working closely with collegues
• Restrictions on annual leave during peak periods

Skills/Qualifications:Individual Core Competencies

• Provides a customer focused service
• Communicate with influence
• Work with others to achieve goals
• Deliver goals in a changing environment
• Take a creative and innovative approach to work
• Maximises potential in self and others

Additional Competencies

• Inspires and fosters team commitment, spirit, pride, and trust
• Facilitates cooperation and motivates team members to accomplish group goals
• Makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences
• Perceives the impact and implications of decisions
• Identifies and analyses problems
• Make recommendations for alternate solutions

Education, Qualifications & TrainingEssential

• Educated to GCSE level minimum of English and Mathematics or equivalent

Desirable Intermediate skills