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Technical Customer Service Administrator

Elevation Recruitment Group
Job LocationRotherham
EducationNot Mentioned
Salary£24,000 - £25,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Technical Customer Service Administratorc£25,000Elevation Recruitment Group is excited to partner with our client in Rotherham. This innovative manufacturing business is currently seeking a Technical Customer Service Administrator to join their dynamic team and provide exceptional customer support.Role and Responsibilities of the Technical Customer Service Administrator:Learn about the product and understand the details of assembly, modification and adaptation, in order to provide effective technical support

  • Engage with customers, mostly via email, to provide assistance and resolve queries related to the products
  • Identify and recommend appropriate products to suit customer requirements
  • Generate quotations depending on customer specifications
  • Document customer interactions, technical solutions, and issues in the in-house system for future reference
  • Maintain a positive and customer-focused approach while ensuring timely resolution of customer enquiries
  • Contribute to maintaining a comprehensive knowledge base of product information and technical troubleshooting techniques
As a Technical Customer Service Advisor, you will require:
  • Strong organisational skills with an attention to detail
  • Proven experience in customer service or support role, preferably in a Production or Manufacturing environment
  • Strong technical aptitude and ability to grasp complex technical concepts quickly
  • Excellent communication skills, both written and verbal, with the ability to convey technical information in an understandable manner
  • Exceptional problem-solving skills and a patient and empathetic approach to customer interactions
  • IT literate with the ability to pick up new software packages easily
If youre ready to bring your technical expertise and customer-focused approach to a thriving manufacturing business, we invite you to apply for the role of Technical Customer Service Advisor. Make a difference by providing top-notch support to valued customers,while enjoying a dynamic and collaborative work environment!

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