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| Job Location | Rotherham |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
One of Badenoch + Clarks key clients is looking for a Service Desk Analyst to join their team for an initial contract until the end of March 2021 with likely extensions.This role is to provide a single point of contact across the business via the IT Service Desk function, focusing on the logging, handling, resolution and management of all incidents and request fulfilmentsResponsibilities of the role:Investigate hardware, software and application faults providing verbal assistance and advice to service users as requiredPerform remote fault diagnosis and resolution of faults including controlled handover to 2nd/3rd line resolver teams as required Perform the day-to-day incident manager role for the Service Desk ensuring the delivery of the highest quality customer care which exceeds targets laid out in Service Level Agreements (SLA)The successful applicant will need to have experience in the following:* Provide 1st line telephone support* Account administration and password resets* Supporting Windows Operating systems* Supporting MS Exchange/Outlook* Active Directory* Supporting bespoke and specialist systems* Log calls on Service Manager call logging system* Receive & log fault call information ensuring all details are accurate and meaningful and correspond to agreed Service Desk proceduresThese roles will fall in scope for IR35 so will require candidates to work via an Umbrella Company or PAYE.These opportunities are to start as soon as possible so are ideally suited to candidates who are immediately available or available at short notice.Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: