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Rental Advisor

Job LocationRotherham
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Rental AdvisorSalary: £22,000 per annumLocation: RotherhamWorking as part of the rental team your role will be the carrying out (but not restricted to) the managing of bookings for daily rental fleet, ensuring vehicles are booked to be cleaned and in a fit manner to go out for bookings, helping to manage vehicleson the rental fleet both 12 month and daily, ensure Pro-hire is up to date and vehicle packs/details are accurate.Being accountable for your own standard of work you will make sure daily tasks are completed in the required time frame to ensure the rental and surrounding departments meet their obligations to of producing timely and accurate information to the managementteam and owner.Ensure that all customers, both external and internal receive the best possible service from the Rental Department. Given the nature of sensitive information handled always ensure full professionalism with confidentiality. Responsible for carrying out alltasks and duties in line with company policies and procedure accountable for making sure all company standards are met.Duties:

  • The timely raising of vehicle packs, ensuring they are accurate and up to date at all times. Manage vehicle packs when vehicle is going out/returning from rental.
  • Post vehicle payments on Pro-Hire for short-term rental bookings.
  • Work with senior rental executive to ensure all payments are up to date for rental/lease customers.
  • Respond to short-term rental enquiries and help any customers with issues they may have.
  • Work with senior rental executive to prepare week/monthly reports and any other reports that may be required.
  • Remove vehicles from Pro-Hire and tracking when returning to us.
  • Request and update stock sheets/vehicle spec sheets as required from suppliers.
  • Load new vehicles to Navigator & Pro-Hire.
  • Help to setup vehicles on funding in time for scheduled delivery dates, this involves collecting vehicles quotes from suppliers and sending them to the relevant rental company to obtain a quote. Finance to be setup once approved by Senior rental exec.
  • Help to ensure all data in Pro-Hire is up to date allowing reports to be run quickly and accurately.
  • Update rental stocklist and delivery list to keep accurate records of vehicles available for rental.
  • Keep customer payment date within Pro-Hire up to date e.g. match customer payments to invoices.
  • Follow up customers who may have missed a payment via the direct debit system.
  • Handling of incoming phone calls.
  • Help in other areas of rental where needed.
  • Maintain a high standard of Health & Safety compliance.
  • Keep working area clean and tidy.
  • Continuous improvement of company practices.
  • Maintain a high level of customer service.
  • Maintain brand and values.
  • Complete all work within required timescales and job times.
  • Manage vehicles on breakdown portal.
  • Check spec and condition of the van on return of lease & any extras we may have done.
  • SORN/TAX if needed.
  • Setup tax reminders.
  • Manage bookings on Daily flee.
  • Ensure sites are up to date.
  • Record damage of any rentals to have work completed when needed.
The successful candidate:Will ideally have customer service and administration experience. You will be personable, bright and energetic. If you have processed customer orders, have experience of working with a booking system or have worked in the vehicle leasing industry this wouldbe highly advantageous.Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity,race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.

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