| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Rotherham |
| Education | Not Mentioned |
| Salary | £20,048 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
IT Helpdesk AdministratorFull time (37hrs per week, all year round)Permanent£20,048 per annum + benefitsLocation; Rotherham College, Rotherham/Worksop About the RoleThe IT Helpdesk Administrator is a key role within our IT Services team, dealing with enquiries made to the department by staff, students and external customers. If you are looking for a challenging opportunity in which you can develop your career in customerservice and administration, then this could be the perfect role as you’ll develop these skills, whilst working in an organisation that has been recognised by OFSTED as investing in staff development.This role is high profile as you will be the first point of contact for all enquiries made to the IT Services department. You will have contact with a diverse range of customers from students to senior managers, and will take pride in always providing excellentcustomer service. Through your listening skills and knowledge of the department you will understand the incoming queries and issues and will refer them onto the appropriate team/person, ensuring that they are resolved effectively and as quickly as possible,and that customers are updated on progress with the issue at all times.The RNN Group operates a central Helpdesk system that records, monitors and reports on all customer fault and service requests within the established service level agreements, including the allocation of Helpdesk tickets to the appropriate support staff.You will deal with a variety of duties in an accurate and timely manner including helping to supervise the apprentices, deal with the onboarding, mobile phone/IT handovers, password resets, consumable ordering and replacing toners.You will…You will ideally have similar experience working in a customer facing role, working with Microsoft Office applications and hold the ability to use your initiative, organise, priorities and work with staff and students. You will hold an NVQ Level 2 Business Administration/ Customer Services qualification and Level 2 (or equivalent) qualification in English and Maths, or be willing to work towards.Department InfoYou will report to the Customer Services Co-ordinator, who will give you direction, but you will have authority to act autonomously in your day to day work and to make decisions within guidelines.Our excellent benefits and rewards package: