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| Job Location | Rotherham |
| Education | Not Mentioned |
| Salary | £9.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, part-time |
Role: Helpline AdvisorLocation: ThurnscoeContract run until March 2021Rate: £9.00 per hourPart time 5pm - 10pm - Monday to FridayROLE PURPOSE To ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLAs. To answer questions on maintenance / repair calls about customers gas and waterACCOUNTABILITIES ** Answer inbound telephone contacts promptly and professionally, delivering excellent customer service.* Take personal ownership of queries and follow through to completion, including ensuring that the customer is satisfied with the outcome.* Respond to customer e-mails with the support of your mentor.* Accurate and thorough recording of information on company IT systems.* Produce escalation alerts to a high and accurate standard ensuring key individuals within the business are kept informed.* Follow agreed procedures, ensuring that standards are maintained.* To make outbound calls to customers in order to request feedback on service delivery.* To produce and deliver accurate data to the organisation.* Monitoring of the central mailboxes including voice mail and email.* Be comfortable in supporting the teams lone worker process during unsociable hours.PERSONAL QUALITIES AND EXPERIENCE The following qualities/experience are essential:* Proven experience of working within a customer service environment.* Ability to work to tight deadlines.* Able to demonstrate good negotiation skills and questioning techniques* Displays a confident and professional telephone manner* I.T literate.* Be able to give and receive feedback in a professional manner.* To be flexible and willing to occasionally take part in activities outside of your normal working hours. E.g. training, meetings. Advantage Resourcing is a service driven recruitment consultancy. Required skills
Keyskills :
Admin Contractual Customer Services Incidents Moniting Negotiation Queries Repts MS Office Administration Customer Service Advis Professional Process Development Office Rept Develop Industrial/ Manufacturing Engineer Req