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Customer Service Administrator

Mynt Recruitment
Job LocationRotherham
EducationNot Mentioned
Salary23,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Responsible for: all aspect of service administration as detailed by the Service ManagerThe role offers hybrid working of 3 days from home and excellent working hours of 8am to 4.30pm Monday to Friday.Objective: To offer an excellent customer service and minimise costs by ensuring that servicing Invoices, quoting and the updating of databases and customer portals is responded to efficiently and diligently to ensure all targets are met.Key Accountabilities:To carry out the directions of the service manager and provide consistent and excellent service to customers and engineers.General Duties:

  • Provide excellent customer service at all times via phone and email
  • Dealing promptly with servicing issues
  • The accurate input of customer invoices and quotations
  • Updating of databases and customer portals
  • Following queries through to a conclusion
  • Liaise with other departments
  • Dealing with engineer parts requests
  • Answering queries and information requests over the phone
  • Communicating with engineers and clients
  • Keep up to date with the products and services
  • To be proactive in resolving customer issues involving other departments where necessary
Person Specification:The service department administrator will be enthusiastic and have the personal desire to deliver outstanding customer service whilst demonstrating the attitudes and behaviour expected.Strong customer focus, passionate about the service we provideHas gained relevant experience in a servicing/customer service administration role
  • Attitude, decisive with the desire to make things happen
  • Resolve daily issues and priorities, shows initiative
  • Keen to take ownership and be proactive in improving efficiency and performance
  • Credible and confidant with customers, suppliers, sub-contractors, staff colleagues and engineers
  • Has a strong confident personality with excellent communication skills able to deal with stress.
  • Enjoys working in a team, who likes to engage with and support colleagues
  • A hands on structured and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines
  • Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights
  • Able to effectively multi task and handle periods of high work load.

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