Contracts & Allocations Coordinator

Job Description

Associate Contracts & Allocations CoordinatorAbout PearsonWe are the worlds learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teachingand personalised learning at scale. We believe that wherever learning flourishes so do people. At Pearson, were committed to a world thats always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessmentof learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. Bypushing the boundaries of technologyand each other to surpass these boundarieswe create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small.At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. Thats why were committedto ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment thats inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.Pearson is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO)About the roleTo manage the deployment of our examiners, moderators and verifiers, known as Assessment Associates (AAs), to assessment roles in a given area. To be responsible for ensuring that sufficient AAs are contracted to meet target requirements for all areas thatthe Contract & Allocations Co-ordinator is responsible.Key Accountabilities

• Taking responsibility for a given area from across the range, to manage and facilitate the contracting, deployment and allocation of AAs for each period of work, in line with forecast requirements and to tight deadlines.
• To assess requirements and despatch sufficient contracts to ensure full coverage of the area is achieved by the target date, following up non-replies and topping-up to cover AA withdrawals.
• To be the customer facing contact for the subject areas responsible for.
• To build a collaborative relationship with each of the stakeholders in that designated area of responsibility.
• To lead, and work with, the seasonally contracted Deployment workforce to meet KPIs and deadlines.
• There may also be a requirement to become involved in a specialised area, such as the deployment of visiting examiners for Drama, PE and Modern Foreign Languages, or the deployment of non-AA activity to serve other Pearson projects and ventures.
• To maintain a customer service focus on the relevant AA group, managing the relationship from the list of available examiners through to standardisation, and re-standardisation if required. This will involve responsibility for maintaining and updating recordsusing different database systems and responding to queries, both directly and via the Customer Relationship Management system.
• Proficiency needs to be established with various systems including Gateway, iSeries and Business Objects to ensure that all information is correct and up to date, so that the interface with other interdependent systems is secure.
• Assisting with additional or ad hoc contracting during busy times or to cover during absence.
• Assisting colleagues within the Deployment team with their workload during peak times.
• Liaison will be required with other areas of the business in order to achieve business objectives.

Key ChallengesThis role is business-critical and covers an essential phase in the successful delivery of each contracting period. Team members need to remain focused while working to tight deadlines, yet also need to be sufficiently flexible to manage the varying priorities,meeting deployment targets while answering customer queries, acting as a subject-specific contact while responding to urgent situations that frequently arise during the examination period etc.QualificationsThe PersonThe successful applicant will have experience working in a busy office environment and will be able to demonstrate:

• An ability to work effectively to tight timescales (Essential)
• A commitment to delivering against KPIs and broader business objectives (Essential)
• A keen attention to detail (Essential)
• Experience of working in constantly changing environment and ability to multi task. (Essential).
• Experience of dealing with confidential Information (Essential)
• A willingness to support colleagues (Essential)
• An understanding of the Education Sector (Desirable)

I.T Literacy

• Intermediate MS Word and MS Excel, MS Outlook, MS PowerPoint (Essential)
• Use of databases (Desirable)

Working PatternStandard 37.5 hours a week, office hours, Monday - Friday but will be required to be flexible during busy periods including the possibility of working at weekends occasionally. Overtime may be paid or offered as time off in lieu.What can we offer youHere at Pearson we also offer a great package and a fantastic range of benefits that you would expect to receive in a global organisation. Including 25 Days annual leave, this increases by 1 each year up to 30 days with the option to buy and sell up to 5days per year on top of this. Pearsons other benefits also include a fantastic Pension plan, private medical insurance, private dental care, season ticket loan, eye tests, cycle to work scheme, volunteering days, discounted products and services from leadingcompanies and much more.Diversity and Equality At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. Thats why were committed toensuring that diversity and inclusion are embedded into everything we do. We foster a work environmen