Deputy Manager - Watch Department

Job Description

ABOUT US - MORE THAN MEETS THE EYEDeputy Manager - Watch DepartmentRochesterPawnbroking may not be at the top of everyone’s list for their next career move. But, perceptions can be deceiving and there’s a lot more to us than meets the eye.We’ve been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We’re also a major high street retailer with a presence in over 270 high streetsand are growing our e-commerce and social commerce focus.We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking.JOB PURPOSE:

• To deputise and assist their manager in all matters.
• To execute key process elements as directed by Management on a daily basis through direct management of the team deployment resources.
• To manage all aspects of the department processes.
• To manage the day - to day and daily operations of the department.
• To manage the individuals of the team daily.
• To execute performance reviews and regular communication with individuals within the team
• Implement plans, process and systems changes directly to the team.
• Manage input and ideas for change requests back up the chain of command.
• To use knowledge of business needs and changing requirements to help members of their team achieve daily targets and achieve their individual targets set for securing bonuses.
• Assist in the planning of short- and long-term staffing to meet business targets. Execute these plans.
• Manage deployment of staff to key tasks and agree resources from other areas as required.
• Execute staff performance reviews / new probationary period reviews.
• Report and monitor on targets and results and take any necessary action escalating to the next level of management if they deem necessary.
• To facilitate and monitor the watch external 3rd party refurbishment and servicing process through the administration in place.
• Manage performance encouraging efficiency and suggesting ways to help staff to improve
• Execute process performance improvements daily.
• Use experience and knowledge to support staff and influence process and systems development.
• Collect performance figures, collating and handing on to Team Leaders at the conclusion of shift.
• Ensure that staff always adhere to security and health and safety policies.
• Ensure all audit processes are adhered to by all staff always including management.
• Suggest new process to improve efficiencies and audit process.
• Encourage open communication and maintain good working relationships with team and others in the business.
• Help with the training and development of your team through Aspire and coach individuals as necessary.

KEY RESPONSIBILITIES:Customer service

• Encourages and organises the team to make sure that the service given to the stores is of the highest standard.
• Execute management plan to ensure the efficient processing and despatch of stock to stores

Centre Environment

• Ensures that all staff are compliant with H&T working practices and Health and Safety Guidelines.
• Supports centre management and operational requests.
• Keyholding responsibilities are required

financial management.

• Drives centre performance against key targets, so that the centre consistently achieves its goals.

Operational compliance

• To ensure that all staff are working to correct procedures and policies.To deal with any query in a prompt and professional manner escalating to the next level of management as required.
• Complete all records accurately on a daily basis forwarding the relevant information up to the Team Leader for their records.

Team management

• Works with Team Leaders to make sure that each shift is in the best position to deliver the requirements on a daily basis through staff allocation and reporting back immediately if there are any further requirements.

Projects & initiatives

• Assist in the Implementation of projects and initiatives with the Team Leaders, so that disruption is minimised and changes land successfully with colleagues.

ESSENTIAL REQUIREMENTS:

• Excellent organisation and monitoring skills.
• Be approachable.
• Be articulate.
• Manage expectations.
• Customer service
• Computer literacy
• Planning & organisation
• Verbal communication

DESIRABLE REQUIREMENTS:

• Jewellery or Luxury Watch experience
• Delegation
• Developing and coaching others
• Use simple and clear language.

Send over your CV now it could your best move yet!

Keyskills :
Computer LiterateJewelleryManagementSupport StaffWatches