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Technical Support Engineer

Job LocationRochdale
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Support Enginner - Rochdale We are recruiting for a Technical Support Engineer to join an innovative electronic security solutions specialist who focus on the design. Installation and maintenance of CCTV, Access Control, Perimeter detection and IP solutions.The Technical Support Engineer role is based in the Rochdale office and is responsible for the remote maintenance and issue-resolution of customers security systems, support of field engineers and customer kit set-up.This is an office-based role with 4-5 days in the office each week so proximity to Rochdale is integral for a successful applicantResponsibilities of the technical support technican role

  • Utilise a range of support tools to remotely diagnose customer system health
  • Assist in the Pre-build and test systems prior to customer roll out (application engineering)
  • Support Commissioning engineers in the field
  • To be responsible for the service ticketing system and to log and respond to support requests.
  • Provide phone and email remote technical support.
  • Diagnose faults over the phone and provide first line fault fixes.
  • Liaise with third party suppliers.
  • Be responsible for producing fault analysis reports to customers and Directors.
Experience
  • Network qualification
  • Understanding of Microsoft suite
  • Experience supporting CCTV, Access control or intruder alarms.
  • Experience in a technical office-based support role
In return we are offering:
  • Up to £30,000 basic salary
  • Pension
  • Mobile office
  • 22 + 8 days holiday increasing 1 day per year worked.
  • Ongoing training and development

Keyskills :
CCTVDetectionTechnical SupportAccess ControlIntruder

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