Technical Business Analyst

Job Description

Were looking for a permanent addition to our IT department to help us support the delivery of changes to one of our key eCommerce systems.This is an exciting role for a technical business analyst who can:

• Rapidly gain a deep understanding of how systems interact and visualise touchpoints across a business process.
• Work with stakeholders and development teams to identify, capture and clarify requirements.

• Take ownership of system configurations and support business super users in making changes and enhancements to support new business processes.
• Manage engagement with multiple development teams to deliver complex changes to underlying systems and processes.

Why Footasylum Weve been going through a digital transformation, changing how we deliver value to our business. A big part of this change is fostering a culture of being open and honest, collaborating, having fun and enabling psychological safety.We want to create a place for teams to do their best work, and youll have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment.Our teams work against our four pillars to ensure we make data led decisions to deliver value safely and quickly, working together openly and building a learning culture. We look for people who embrace and promote these ideals across the tech teams and widerbusiness. The Team This is a hybrid role working on our new Product Information Management (PIM) system. The team are reaching the end of an initial integration project with a third-party tool, with technical configuration specific to how our eCommerce and Merchandising teamswork.As the project enters its next phase, we require someone to continue analysis and configuration work on the PIM in support of the eComm team as they refine their ways of working.The successful candidate will also need to manage work across other IT teams and third-party suppliers to support new requirements, requiring an aspect of project / delivery management in an agile environment. About You Were looking for someone who can take complex systems and create clarity, simplicity and be able to take ownership of process changes through to production. You will be inquisitive and have no issues with asking lots of questions.You care about understanding and solving problems for stakeholders and will build strong working relationships through empathy. Ideally, you will have a good understanding of the retail environment and the pressures of managing a rapidly changing productcatalogue.You will have the skills and confidence to quickly grasp how multiple technical systems interact and understand how changes will impact downstream usage. Salary & Benefits Were offering a salary of up to £45,000 for the right person, which we assess based on your own experiences, business analysis skills and against the principles of our department and our ways of working. Youll also get access to our FA Presents companybenefits platform, 25 days holiday and pension as standard, and use of our training budget to help you develop your skills. Diversity We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. Thisis great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds. Recruitment Process We review applications on an individual basis, and if we feel you would be a good fit, well invite you to meet with a few members of the Footasylum team for an informal chat about the role over Zoom, and to see if were a good fit for you.With the COVID-19 situation our teams are all working remotely, adjusting to this new way of working as best we can - and as such well help make the interview process as clear and stress-free as possible, giving you the same opportunity as if we were meetingface to face.Primarily the role will be remote and while there is no intention for the team to go back to full time office work any time soon, candidates within reasonable distance of our offices in Rochdale and Manchester are preferable to enable face to face team andstakeholder sessions in the future.