Product Manager - Orders

Job Description

We are hiring a Product Manager to join our Orders team who are responsible for building the service architecture for our sales orders pipeline. As a services team the product manager will work very closely with stream aligned teams focused on multiple saleschannel such as retail (EPOS/MPOS), ecommerce (app/websites), DTC, marketplaces and returns to define a roadmap of services that need to be built. What you will do This is an exciting role for an experienced product manager who can:

• Collaborate with other product managers to define, maintain, and deliver a strategy for an orders pipeline.
• Create clear problem statements, hypotheses and metrics that will motivate and inspire a team.
• Document the team APIs to allow internal and external teams to build solutions on the services managed by the team.
• Clearly articulate, identify and validate opportunities to a broad audience.
• Empower a team to leverage data over opinion when working towards great business outcomes.

The ideal candidate will have experience of omni-channel customer behaviours, worked closely with stakeholders, define outcomes and success criteria and will have owned a shared a roadmap across their organisation. Why Footasylum We have been going through a digital transformation, changing how we deliver value to our business. A big part of this change is fostering a culture of being open and honest, collaborating, having fun and enabling psychological safety.We want to create a place for teams to do their best work, and you will have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment. The Team You will be working in a multi-disciplinary team alongside a delivery manager, software developers and QA engineers. The team build and own a distributed order management platform. This pipeline uses robust, secure, and scalable technology to apply businesslogic to incoming orders to ensure they are processed by the right platforms such as customer communications, logistics, loyalty, stock control and payments. The pipeline is used by all sales channels. The goal is to have one simple mechanism that acceptsan order payload and then does all the hard work, so the other platforms dont need to know or care about the integrations.You will contribute towards the established community of practices at Footasylum for product managers to learn from other teams and promote better ways of working. About You Within your current organisation, you are highly inquisitive. You spend time forming relationships with other business functions to create openness to allow the vision and strategy.You constantly look to see what can be improved; PostMan/Swagger documentation,the security of the services, the cost of the services or the scalability to meet peak business demands. You love data and are obsessed about how much the services are being used so you can talk about the positive impact they have had on the business. Yousupport those around you, you are constantly learning and work in a kind, considerate and collaborative manner with a keen interest in new ways of working.As product manager you will be bringing the ideas together to create a very clear and visible roadmap, encouraging your team to work in the open. You will discover the needs of the business and your customers and rally the team around them creating a roadmapof outcomes and objectives, to bring the two worlds together. You will build a collaborative culture by working closely with various business functions whilst leading a culture of experimentation to test the assumptions about the product journey. You willdefine the key metrics and targets and get the business intrigued by the insights the team are discovering.You will be facilitating workshops to create a shared understanding the business problem, you will work with the team in delivering iteratively, creating quick feedback loops and testing assumptions as you go, to avoid a big bang approach. You will be ableto prioritise the journey based around the cost of delay, business impact and qualitive data. You will always have an eye on value and delivering exceptional services. Your team will continuously inspect and adapt in order to improve how they work. At everypoint, you will have the support of your team and the business to do the right thing with autonomy, mastery, and purpose.Above everything else, you will have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment. Salary and Benefits We are offering a salary of up to £60,000 for the right person, which we assess based on your own experiences, delivery skills and against the principles of our department and our ways of working. Youll also get access to our FA Presents company benefitsplatform, 25 days holiday and pension as standard, and use of our training budget to help you develop your skills. Diversity We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. Thisis great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.Recruitment ProcessWe review applications on an individual basis, and if we feel you would be a good fit youll meet with a few members of the Footasylum team for an informal chat about the role over Microsoft Teams, and to see if were a good fit for you.