Principal UX Researcher

Job Description

We are hiring a Principal UX Researcher to join our omni-channel team who are defining and delivering the services we need to provide to our customers. We are striving to offer our customer any product from any location with the minimum amount of friction. The product manager will balance the customers voice and opinion along with the businesses desire to build the right omni-channel services.This is an exciting role for an experienced UX researcher who can:

Map end to end services and processes across all touchpoints online and offline.

Create rapid prototypes to test assumptions.

Communicate complex systems in simple terms to other teams and stakeholders.

Be the voice of the user, leading the research and testing to gain a better understanding of the journeys and playing these back to the teams.

Advocate high quality, inclusive and accessible user experiences, making appropriate decisions alongside the Product Manager and Delivery Manager.

Take responsibility for the design artifacts, systems and outcomes using established UX methodologies and processes.

Collaborate using clear communication, written and facilitation skills working closely with engineers, UX Designers and stakeholders to create a user-centric approach to the development of the omni-channel experience.

Engage in conversations with stakeholders as well as the departmental teams to produce high quality outcomes and present back decisions.

Help to drive innovation and good practice through the UX Community of Practice.

The Team You will be working in a multi-disciplinary team alongside a delivery manager, developers, QA, data engineering and product manager. The team have currently developed an App which reduces the time in store, for customers to check stock and request products from the storeroom. This App is the foundation to build a true omni-channel experience, allowing customers to purchase products that are out of stock in store from a different channel, with no friction.We are also in the early stages of creating a community of practice for UX to learn from other teams and promote better ways of working. You will be expected to help setup and contribute to the community.This is a chance to help us define and deliver a solution that creates a unique omni-channel shopping experience for our customers. You will work closely with the senior team of retail, merchandising, ecommerce and logistics as this experience impacts a significant number of business functions and is at the heart of our digital transformation journey.About You You can demonstrate valuable experience and competency across a range of Research methods, UX Methodologies and processes and have experience of rapid prototyping tools such as Figma, Sketch, Adobe XD and remote collaborative tools such as Miro.We like to talk to people with a desire to investigate, innovate, and develop emerging design and technological trends and champion accessibility. Having a thorough knowledge of UX research/design will support our focus on ensuring the highest quality output based on a deep understanding of the audience. In this case the focus will be around store colleagues and customers.You will have a can-do attitude engaging in the full end to end journey that might include offline solutions as well as the visual UI design or supporting other teams with the promotion of new features and concepts.Within your current organisation, you can demonstrate that you are highly inquisitive, spending time forming relationships with other business functions to create openness to allow the vision and strategy.The team continuously reflects and adapts to improve how they work. At every point, you will have the support of your team and the business to do the right thing with autonomy, mastery, and purpose. Being supportive of those around you, demonstrating a growth mindset you are constantly engaged in learning. Whilst working in a kind, considerate and collaborative manner helps our teams work more productively and collaboratively.Above everything else, you will have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment.Salary & Benefits We are offering a salary of up to £50,000 for the right person, which we assess based on your own experiences, delivery skills and against the principles of our department and our ways of working. Youll also get access to our ‘FA Presents company benefits platform, 25 days holiday and pension as standard, and use of our training budget to help you develop your skills.Diversity We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.Recruitment Process We review applications on an individual basis, and if we feel you would be a good fit youll meet with a few members of the Footasylum team for an informal chat about the role over Zoom, and to see if were a good fit for you.With the COVID-19 situation our teams are all working remotely, adjusting to this new way of working as best we can - and as such well help make the interview process as clear and stress-free as possible, giving you the same opportunity as if we were meeting face to face.Primarily the role will be remote and while there is no intention for the team to go back to full time office work any time soon, candidates within reasonable distance of our offices in Rochdale and Manchester are preferable to enable face to face team and stakeholder sessions as well as store visits.