Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Nav Senior Support Engineer

Footasylum
Job LocationRochdale
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Were hiring a Navision focused senior support engineer to join our Support team to uplift the support of our business stakeholders, run internal support training, and take the day to day responsibility of the operational tasks of the Navision environment.This is a chance to add more focus to the team by adding your experience in support and Navision.Weve been going through a digital transformation, changing how we deliver value to our business. A big part of this change is fostering a culture of being open and honest, collaborating, having fun and enabling psychological safety. We want to create a place for teams to do their best work, and youll have the opportunity to influence our decisions, help define standards across the teams and contribute to a healthy and happy working environment. Youll have a key objective to ensure that you work in a way that; delivers value quickly and safely, make data driven decisions, work in the open and create a learning culture.The Role This NAVision focused senior role is an experienced technical expert support position, responsible for the support of the platform and all operational tasks associated with this environment.

  • Working closely with the Nav dev team to understand the roadmap and on going issues, take on the responsibility to take ownership of all operational issues with the scope to resolve these for the business.
  • Become the operational point of contact for all Nav issues from the business.
  • Train the service desk team on processes and procedures surrounding the nav platform.
  • Be on call escalation for the service desk.
  • The post holder will be expected to work with little supervision and will have the authority for a high degree of latitude in decision making.
  • They will use their experience of support principles, practices and processes in the day-to-day tactical execution of their duty.
  • Quality communications, including support documentation.
  • Strive to continuously improve and embrace change within the department.
  • Root cause analysis.
  • Issues are communicated in a timely manner with appropriate escalation.
  • Support and encouraged the team of support staff in the team.
  • Coaching and mentoring.
  • Provides a good customer experience.
  • Take ownership of incidents though to resolution.
    • Skills & Experience
  • Experience working in a technical support role.
  • Strong operational knowledge of NAVision
  • Some experience with the finance ledger. Training will be given.
  • Good overall experience and understanding of how the business works with the platform and their expectations.
  • Very strong troubleshooting and diagnosis skills.
  • Windows server maintenance and troubleshooting.
  • Good technical knowledge Azure cloud solution.
  • Strong mentoring skills.
  • Strong PowerShell skills with a passion for automation.
  • Takes ownership and is focused on owning incidents though to resolution.
  • Awareness of service management frameworks - ITIL
  • Great communication and influencing skills.
  • Good documentation writing skills.
    • BenefitsWe are offering a salary of up to £35,000 for the right person, which we assess based on your own experiences, technical skills and against the principles of our department and our ways of working. Youll also get access to our ‘FA Presents company benefits platform, 25 days holiday and pension as standard, and use of our training budget to help you develop your skills. Diversity We recognise and value the importance of diversity to help make sure we have lots of different perspectives. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.

    APPLY NOW

    Nav Senior Support Engineer Related Jobs

    © 2019 Naukrijobs All Rights Reserved