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ICT Service Desk Analyst

Global Project Resources Ltd
Job LocationRochdale
EducationNot Mentioned
Salary£10.14 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

We are urgently seeking an experienced and skilled ICT Service Desk Analyst to support a KPI/SLA driven service desk for one of our local government clients based in Rochdale.The ICT Service Desk Analyst will deal sensitively and tactfully with all situations; taking control of difficult situations and using assertiveness skills where appropriate whilst remaining polite and courteous.They will manage and prioritise tasks and work schedule whilst providing technical problem resolutions.Ideal candidates will demonstrate the following:

  • MUST have demonstrable experience of working within a multi-tenanted, KPI/SLA driven technical Service Desk
  • Experience of working in an IT customer service environment.
  • Knowledge of hardware and systems software installation and support.
  • Be able to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available.
  • Knowledge of PC hardware components and peripherals.
  • Knowledge of standard operating systems and business applications e.g. current Microsoft Windows and Microsoft Office suites, popular web browsers, Microsoft Exchange email clients.
  • Experience of technical problem resolution in a Microsoft Active Directory/Windows Server and Novell Client/Server environment.
  • Some experience of technical problem resolution on eg the Citrix terminal services platform and VME/Mainframe platform.
  • Excellent communication skills - both written and oral - with the ability to relate to employees, departmental staff, third party suppliers of goods/services, elected members of the Council and management at all levels and users with varying degrees of technical knowledge.
    • Please apply for further informationGPR is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to organisations. GPR will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. GPR will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency. Required skills
  • Service Desk

    • Keyskills :
    Service Desk

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