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Job Location | Rochdale |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
DescriptionWe are hiring a Customer Experience Team Manager to play a vital role for the Customer Experience department and Footasylum, ensuring all team members understand the teams objectives and that they work together to achieve it.You will be responsible for ensuring that team members are supported and able to deliver the highest standard of Customer Experience by setting targets, implementing guidelines and assisting with any issues the employees may have. This includes being fullyaccountable for your teams performance across all agreed measures.You will work with managers across the business and will be responsible for providing guidance, instruction, training and leadership skills to inspire the team to perform at their optimum, reporting any gaps to the Contact Centre Manager, to initiate continuousimprovement.The TeamOur Customer Experience department is powered by doing whats best for our Customers, however they choose to get in touch with us. We use Whatsapp, Social Media and Live Chat to speak to our Customers predominantly, but Customers still like to use Phonesand Email to speak to us too.There is an established team in place, and you will work directly with them to help create the best Customer Experience possible. Footasylum is a business that believes in our Customer Experience staff and championing their progression and development.Responsibilities