Junior Service Desk Engineer

Job Description

Junior Service Desk Engineer - MSP£22,000RichmondThe roleThe role of IT Support Engineer is to ensure that customer requests are dealt with quickly and effectively while maintaining the high level of service that their customers depend upon. The role will expose candidates to a variety of technologies while requiring them to balance workload with project involvement. You will need to be a strong 1st line Engineer or an IT ex-apprentice who has finished an L3 or L4 IT apprenticeship keen to work in a business where technology means everything. As well as excelling in customer service, you will be technical and eager to stretch your skills with the support of a great team.Key duties*Answer requests for support in a prompt, professional and courteous manner, however, they are received. *To manage calls according to the agreed process, escalating as appropriate. *Outstanding customer service skills, both over the phone and in person. *Resolve customers requests for support in a timely fashion while preventing re-occurrence. *To assist the team with the administration of the network and the services it provides so that an agreed level of performance is maintained. *To assist fellow engineers within the team by providing guidance and technical training where required.*To co-ordinate the team activities to ensure fluent and efficient service is maintained.*To maintain support levels to meet the customers individual needs. Skills required*Excellent written, documentation, and verbal communication skills. *At least one year working within a 1st line support or IT Apprenticeship position. *Some Experience with Microsoft Windows, Microsoft Office, and Office 365. *Some Experience with Active Directory and Windows Server administration. *Able to work well individually, as well as part of a team. *A keenness to learn.*Able to follow procedures and processes diligently and be able to write these for other team members to follow. *Experience supporting some server faults, providing diagnosis for errors, and communicating with third-party support services or escalating to 2nd and 3rd line engineers. *Basic understanding of networking fundamentals. *Experienced on Support Ticketing SystemsCompany overviewOur client is a leading IT Cloud Services and Support Provider. Their mission is to make IT support as stress-free as possible and a growth enabler for business. They have dedicated over 20 years to deliver award-winning, exceptional service to small and medium and large enterprises. They work with all types of organisations, from small start-ups to established household brands. They support their clients all over the world, from London headquarters.Benefits·This opportunity offers a salary of up to £22, 000 depending on your experience.·Standard working hours from 9:00 to 17:30·Pension ContributionIf you are interested, please, submit your CV now, send an email to or give Walter a call on to discuss whether this role is right for you.