IT Manager

Job Description

IT Manager. £55k + Benefits Package. Hybrid Working - Onsite in Term Time & Home Working during School Closure. Permanent. Richmond, Surrey. T6/MN/18167. Leading academic establishment is seeking to secure an experienced IT Manager. The IT Manager is a pivotal role that will play a crucial part in the delivery of new IT systems, a new site build, leading a small IT Support team, and advising on the IT Strategy& Vision. Role:

• Responsible for all areas of support - 1st, 2nd, 3rd line support, MSP & Suppliers.
• Leadership, Management & Training - Line manage the IT Support Team - 3 Engineers.
• Management of all aspects of both the Primary & Senior schools computer network infrastructures & connected devices, and end user support to students & staff.
• Project Management - project manage the transition of IT Support to a new site - manage external contractors for a new site IT implementation - provide advice & input into the design and implementation of the new sites network.
• Project manage the change in domain name.
• Key member of the IT Strategy Committee - providing project updates.
• Customer focused IT support approach & delivery - ensure high availability of secure IT Systems & Services.
• Managing & controlling all technical aspects of - Installation, Configuration, Operation, Maintenance, IT Hardware, Software & Network Infrastructure across two sites.
• Develop and manage systems to monitor the network 24/7 - respond to system outages in a timely manner - minimize downtime for users.
• Manage Network risks - ensure there is effective backup & disaster recovery strategy.
• Develop & implement an effective System Security strategy.
• Ensure IT activities are in line with policies, safety standards & software licensing.
• The IT Service Desk is managed effectively.
• Liaise and build rapport with teaching & support staff to gain an understanding of the needs and requirements in a Primary & Secondary school environment.
• Third Party Suppliers - Source and manage third-party IT suppliers & MSPs.
• Budgets & Documentation - Produce and manage the IT Capital & Operations budgets.
• Sourcing IT Resources - ensuring the best value for money.
• Digital Strategy - Contribute to the Digital Strategy, work closely with the Director of Digital Learning.

Technical Skills - Experience Required:

• IT Manager - demonstrable experience - held the position of IT Manager.
• IT Project Management experience - Project planning, tracking & reporting - ability to scope, create and meet project deliverables & milestones - able to manage multiple tasks and projects in parallel.
• New Infrastructure IT build experience - design, implementation and documentation of a new network.
• Experience of migrating Systems Domains.
• Knowledge of MS Cloud Services - Windows (client & server).
• IT Systems, Networking & Software - solid understanding.
• M365 Suite & Tenants.
• Cloud - O365, Azure or Google Suite.
• Mobile Device ManagementInTune.
• Networking, Wireless, Telephones, CCTV & Digital Signage.
• Implementing VoIP.
• Windows Server 2016 experience.
• Managing multiple sites.
• Leadership - experience of leading a small IT Support team.
• Third-Party IT Suppliers - sourcing & managing the delivery of external IT Suppliers & MSPs.
• IT Budget - managing an IT Support budget.
• Stakeholder Engagement & Management - effective communication skills - managing senior business stakeholders.

Desirable:

• Prince2, PMP - project management certification.
• CCNA/CCNP or HP Aruba equivalent qualifications.
• Cloud Certifications e.g., O365, Azure & InTune.

Benefits: 25 Days Holiday + 8 Statutory Public Holidays / Flexible Time & Schedule - during school closure periods / School Pension Scheme / Free Car Parking / Free Lunches & Caf.Keywords: IT Manager, Infrastructure Manager, IT Manager, MS Servers, Network Switches, Firewalls, Network Infrastructure, AD, DHCP, DNS, VLANs, Subnets, VPNs, Internet Connection, Wi-Fi, BYOD network, Web Filtering, Software Installation & Maintenance, Anti-,MIS system, Isams, Network Devices, MS Office 365, Google G Suite, Single sign-on platform, IT Systems Manager, IT Manager, Surrey, Permanent. T6/MN/ 18167.