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Job Location | Richmond, Surrey |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time or part-time |
Role OverviewThis role is offered both part-time and full-time, allowing flexibility in working hours and availabilityBased at our Richmond Lettings Head office, the Customer Services Representativeenables Savills to deliver consistently high levelsof customerservice to our clients - a clear point of difference - for which weare exceptionallyproud.This means that when someone picks up the phone to Savills, they get through tothe right person, who is happy to help - every time; no answerphones, re-directs or call-back requests.We know that selling or letting property can be pretty stressful and that as your agent, our job is to make this process as pain-free and seamless as possible.Our goal is to ensure that all of our clientsleave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services. They should leave the process with a smile, more than happy and confidentto recommend us. Ultimately, when thinking of anything property, we only want our clients and prospective clients to think of Savills.In this role youll be responsible for providing inbound contact support for the business, in order to resolve enquiries and generate leads. In order to do this, you will need to work closely with the Marketing team to support their efforts and be the ‘voiceof the brand’.The Hive has been reimagined as the new Client Services Department, fit for the 21st century. This team plays a vital role in Savills long term growth strategy. This role requires a person who is able to embrace new techniques, champion customer centricityand provide outstanding service to clients.Role Responsibilities