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Client Services Consultant Outbound Calls

Savills
Job LocationRichmond, Surrey
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Working from our Church Road, Richmond office, the successful candidate will beresponsible for providing outbound call support for an area of the UK property market, in order to generate seller and landlord leads.Youllneed to work closely with your area Heads of Department to understand their stock requirements. In addition, you will be required to trial long-term business development projects that support future growth and innovation.The Hive has been reimagined as the new Client Services Department, fit for the 21st century. This team plays a vital role in Savills long term growth strategy. This role requires a person who is able to build rapport over the phone, learns fast and thrivesin a fast-paced competitive environment.Responsibilities

  • Make outbound calls to pitch Savills market offering topotential clients,establishing and nurturingmeaningfulrelationships
  • Meet monthly, instruction, and revenue targets
  • Source good quality leads
  • Provide excellent customer service and develop strong relationships with clients
  • Upsell additional services to clients and identify value-add opportunities
  • Accurately record and maintain client information in the companys database
  • Collaborate with team leaders and peers to achieve team and company goals
  • Follow all Hive procedures, processes and frameworks
(Senior Only):
  • Experience in consultant role for 2 years or more
  • Consistently hitting stretch targets (6+ Months)
  • Take on additional operational responsibilities and support the Inbound team when required
  • Assist with team morale and motivation of the team
  • Lead an expertise area for the department (SME Subject approved by Director)
  • Mentor of a junior team member
  • Assist management with team training
  • Be a consummate brand ambassador
Essential Skills & Experience
  • Driven and motivated to exceed targets
  • Ability to adapt, grow and learn quickly
  • Ability to work under pressure and meet deadlines
  • Strong communication and interpersonal skills
  • Competency in Word, Excel, PowerPoint
  • Ability to negotiate well
  • Excellent customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Ability to work effectively in a team environment
Savills employee offer

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