Team Administrator

Job Description

The starting salary for this role is £24,977 per annum, based on a 36 hour working week. We are looking for three Full Time Administrators to join our expanding team within the Children, Families and Lifelong Learning Business Support Team located at our Woodhatch Place office (Reigate), providing support to front line social workers based inthe South East of Surrey.Wellbeing and ensuring a work-life balance is very important to us and a key component of this is our hybrid way of working. There is a requirement to work in the office on a rota basis at least two days a week. Core working hours are 08:50-17:00 to ensurefull cover is provided to operational teams and front-line call lines.If successful, you will have an in-depth training programme which will be fully office based for your first 6 weeks in the role.Benefits

• 26 days holiday (prorated for part time staff), rising to 28 days after 2 years service and 30 days after 5 years service.
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Up to 5 days of carers leave per year
• Learning and development hub where you can access a wealth of resources
• Paternity, adoption and dependents leave

About UsChildren, Families and Lifelong Learning provides a range of highly specialist services to vulnerable children and young people. Services are delivered directly to children and their families within extensive statutory frameworks and the Social Care teamsworking in these areas need specialist knowledge in order to deliver effective services to these high risk and high need groups.You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency, being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually.As a motivated, enthusiastic, and ambitious individual with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development.Key tasks that you will complete within this role will include:

• Arranging, attending, and minuting multi agency meetings with professionals and families - Producing high quality minutes to an agreed standard, delivered to statutory deadlines.
• Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams.
• Accurately recording and uploading information received onto a central database.
• Updating and maintain databases and spreadsheets with performance and task data.
• Prepare and submit documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines.
• Managing email duty boxes, prioritising urgent alerts and requests.
• Administrative tasks such as post, photocopying, formatting documents, shredding, basic IT support completed to the required standard.

About YouIn order for us to find out if this role is the perfect match for you, we will be using your answers to the following questions when it comes to shortlisting:

1. Please list the specific skills and any qualifications you have that are relevant to this job
2. Please outline your previous administration experience
3. Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your specific laptop note taking experience within meetings.
4. Please describe, and give examples, of how you have delivered excellent customer service

In order to be considered for shortlisting your CV and answers to the questions above will clearly evidence:

• Comprehensive Minute taking - Including ability to note take extensive multi agency meetings.
• Exceptional organisation and prioritisation.
• Outstanding customer service and communication skills both verbal and written.
• Proactiveness and adaptability
• Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint.

This job advert closes at 23:59 on 8th December 2023Applications will be shortlisted and interviewed on an ongoing basis and therefore vacancies may be filled before the closing date.A Basic DBS Disclosure and Barring Service check will be required for this role.Contact UsFor an informal discussion please contact Georgina Waterfield by e-mail at or Claire Stoker by e-mail atWe look forward to receiving your application, please click on the apply online button below to submit.Our CommitmentSurrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflectingthe community we serve and particularly welcome applications from all under represented groups.

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