Customer Support Specialist

Job Description

Job Title: Customer Support Specialist Salary: Up to £30,000Location: ReigateJob Type: Full-Time (HYBRID ROLE)About UsAre you a dedicated and customer-focused individual with a passion for technology and telecommunications If youre ready to make a significant impact in a dynamic and innovative software company based in London, we want to hear from you.Why Youll Love This Role:Cutting-Edge Tech: Youll be at the forefront of technology and telecommunications, assisting clients with state-of-the-art telephony software.Hybrid Flexibility: Enjoy the perfect blend of office and remote work, giving you the freedom to excel in your role.Career Growth: Be part of a company that values your growth, encourages your development, and offers opportunities for advancement.Key Responsibilities:As a Customer Support Specialist, youll:Provide expert telephony support to our clients via various communication channels, including phone, email, and live chat.Diagnose and troubleshoot technical issues related to our telephony software, collaborating with internal teams to ensure swift resolution.Guide clients through the setup, configuration, and usage of our telephony software, ensuring a seamless onboarding experience.Document and escalate complex issues to higher tiers of support, contributing to the development of comprehensive solutions.Contribute to the creation and maintenance of support documentation and knowledge base articles.Qualifications:A strong understanding of telecommunications concepts, VoIP technologies, SIP trunking, and telephony systems.Proficiency in troubleshooting software-related issues, with the ability to analyze and resolve technical problems effectively.Excellent communication skills, both written and verbal, with a keen ability to convey technical information in an understandable manner.A collaborative team player with the ability to work effectively in a fast-paced and evolving environment.2+ years of working knowledge of the Telecom industry.Basic knowledge of switching technologies and routing.Proficiency in MS Software applications, specifically Outlook, Excel, and Word.Exhibits a strong level of initiative and resourcefulness.Excellent organizational and communication skills, including written and verbal.Knowledge/Experience with an API platformsBenefits You Can Enjoy:Work-Life Balance: Enjoy a 4.5-day working week, giving you more time to pursue your passions outside of work.Generous Time Off: Get 25 days of holiday (with the option to buy up to an additional 5 days per year).Health and Well-being: Access private single medical insurance and our Employee Assistance Programme.Security: Benefit from Life Assurance (4x Salary) and Enhanced Maternity and Paternity Pay.Tech Enthusiast Perks: Take advantage of the Tech Scheme Loan (up to £2,000 per year) and the Ride to Work Scheme.Commute with Ease: Opt for the Season Ticket Loan to make your daily journey more convenient.Team Bonding: Be part of a workplace that invests in your happiness with a dedicated annual company and team social budget. Insight Recruitment Group is an equal opportunities employer and does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, orany other basis covered by appropriate law. All selections are made based on qualifications, merit, and business need. For more information, please visit Insight Recruitment Groups website