Senior Pensions Administrator Lifesight Projects

Job Description

LifeSight is WTWs Defined Contribution (DC) MasterTrust with administration undertaken by WTWs dedicated trust-based business. LifeSight currently has a membership of 240k with an AUM of c.£11bn. The LifeSight Senior Administrator (Projects) role is an exciting opportunity and pivotal to LifeSight as we grow . Reporting into the LifeSight Administration Team Leader, you will be actively responsible for LifeSight (LS) project delivery representing aportfolio of workstacks from BAU work to client critical projects. As a Senior Projects Administrator within LifeSight, you will be making a valuable difference to our fast-growing pensions administration business. Alongside your team you will provide a high quality and well-regarded service to our impressive portfolio ofclients that include several prestigious and market leading global companies. If you are ambitious, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, roleand clients. Our flexibility is rooted in trust and hybrid" is not a one-size-fits-all solution. This is a broad and challenging role and essential that the successful candidate is flexible whilst maintaining a positive outlook. The Role

• Contributing to and delivering the LifeSight portfolio of BAU projects and onboarding, participating in all aspects of projects from the initial request through to completion and handover to production.
• Building and maintaining technical, procedural, process and client knowledge.
• Being a point of reference on technical issues, non-standard cases and project related queries.
• Checking work performed by colleagues, making sure that the requested work has been undertaken, and training and supporting colleagues where appropriate.
• In conjunction with the Team Leader, ensuring that all service level agreements and performance standards are achieved.
• With professionalism, developing strong relationships and trust with both external and internal stakeholders such as client account managers, LifeSight Client Relationship Managers (CRMs), technical scrum teams and the broader LifeSight business teams.
• Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
• Continuously seeking to identify areas where the service to clients and members could be improved and communicating findings to Team Leads.
• Championing the agile way of working and continuous improvement - leading by example and escalating blockers to Team Leads, as appropriate.
• Participating and contributing to daily stand ups / huddles, team meetings and retrospectives.

The Requirements

• Experience of dealing with DC occupational pension schemes.
• Excellent time management skills with the ability to organise and prioritise own workload and diary manage.
• Customer and quality focused.
• Excellent interpersonal skills to include good written and verbal communication.
• Able to work to a high level of accuracy.
• Experience of coaching and supporting colleagues.
• Enthusiasm and keen to thrive and drive delivery in a busy, demanding and changing environment.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to workevery day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Equal Opportunity Employer