Reinstatement Planner

Job Description

Reinstatement PlannerRedhill, SurreyIf you have a background in planning and scheduling small works, this is a fantastic opportunity to take your next step with a people-oriented business.About us:Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It’s an essential service and one that we are proud to deliver to our customers and communities.We don’t just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive environment that values community, and your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren’t just recruiting for experience - potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and exceed and enjoy working at SES.SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day.With a rich history dating back to the mid-19th century, we began by supplying water to individual parishes before merging and expanding throughout the next 150 years until today. We now maintain over 2,000 miles of water mains and manage eight treatment works, 23 pumping stations and 31 reservoirs and water towers.Why you should join our team:As a Reinstatement Planner, you’ll be based from a fast-paced contact centre environment offering plenty of variety. You’ll join a friendly, enthusiastic team who work together to deliver great outcomes for our customers.We place a big emphasis on training, and we have the Silver Investors in People accreditation to prove it. You’ll receive excellent on-the-job training to ensure that you succeed in your role.What’s more, we value our people and like to promote from within. For those with ambition, this role has the potential to progress into a team leader position or into other areas of the business.The role:- Salary of £25,000 per annum- Up to 10% employer contribution towards Avivas Group Personal Pension Plan- Free on-site parking or in local areaAs a Reinstatement Planner, you’ll plan and schedule backfill reinstatement works for our Repair & Maintenance teams.Some of your duties will include:- Communicating with customers in a friendly and professional manner- Offering specialist support to the Network Advisors regarding reinstatement and general R&M works- Working with the Customer Relations Team to ensure that any customer complaints are resolved promptly- Providing support to our wider planning hub function when requiredOther organisations may call this role Works Scheduler, Works Planner, Small Works Planner, Maintenance & Repairs Planner, Service Co-ordinator, Maintenance Co-ordinator, or Reinstatement Works Co-ordinator.About you:Here at SES Water, we recruit people based on their potential, values and fit, rather than just experience and qualifications. We’re seeking a Reinstatement Planner with:- A team player mentality and the ability to work independently- A flexible attitude- The ability to identify potential process improvements- Experience of planning and scheduling small worksKnowledge of street works reinstatement types would be beneficial, as would experience with Oneserve or Streetmanager software.The benefits:- Life assurance- Bonus scheme- 23 days’ holiday per year, increasing to 27 with service- Give as you earn scheme- Financial education, savings and personal loans through Neyber- Aqualibrium - our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks- Simply Health Cash Plan, Surgical Choices and Rewards- Confidential crisis support, counselling and legal advice- One day paid volunteering a year- Discounts with our subsidiaries and GarageThis vacancy is being advertised by Webrecruit, who SES Water work in partnership with. The services advertised by Webrecruit are those of an Employment Agency. We are both equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.What’s nextIf you are seeking a new challenge as a Reinstatement Planner, select the apply button shown to be brought through to the application process.