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Arrears / Collections Advisor

Job LocationRedhill
EducationNot Mentioned
Salary£18,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Lloyd Recruitment Services are delighted to be working with this well-established global Financial Services Company; they are looking to grow their customer service team, based in Redhill.This is a great opportunity to work within their friendly, busy and reactive customer service / collections department. They are looking for hard-working individuals who are passionate about providing a high level of customer service at all times.You will receive full training and the opportunity to grow and develop your Customer Service skills in a long term opportunity.No experience is necessary but you will ideally have a background in Customer Services / Retail coupled with excellent listening skills as well as being enthusiastic, self-motivated and enjoy working to targets and deadlines.Duties will include:

  • Answering incoming calls from customers
  • Negotiating payment plans/arrears
  • Handling payments
  • Providing excellent customer service at all times
  • Building relationships
  • Resolving, investigating and negotiating payment arrears
  • The successful individuals will be:
  • Confident with excellent customer service/communication skills both verbal and written
  • Self-motivated and enthusiastic
  • Fully IT proficient
  • Strong attention to detail
  • Strong customer service skills
  • Target driven
  • NB: Unfortunately, due to the high number of applications Lloyd Recruitment Services receive, we are only able to contact shortlisted candidates.Keywords: Credit Control, Collections, Legal and Debt Recovery, Arrears, Car Finance, Customer Services, Call Centre, Contact Centre, Inbound Calls, Banking, Finance, Insurance, Telesales, Retail, Incoming Calls, Help Desk, Escalations, E-mails, Banking, Invoicing, Redhill, Reigate, Horley, Crawley, Gatwick, Dorking, Caterham, Coulsdon, Banstead, Tadworth, Croydon, Purley, Norwood Junction, Merstham, Whyteleafe, Kenley, Oxted, Chaldon, Godstone, Whyteleafe South, Sevenoaks, Swanley, Selhurst, Kingswood, Chipstead

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