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1st Line Support IT Technician

Early Years and Education
Job LocationRedhill
EducationNot Mentioned
Salary£20,000 - £22,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

1st Line Support IT TechnicianRedhillCompetitive salary of £20,000 - £22,000 and benefits including 22 Days Holiday, Pension Scheme, Bupa Private Medical, Birthday vouchers, a fantastic working environment and huge opportunity for career progression!Come and join this fantastic opportunity working for an award-winning Legal Firm as an IT Support Assistant. They offer an exceptional working environment along with a fantastic reputation.You will be working alongside the established IT team providing 1st Line Support to all users on all current software, networking and telephony issues, working to a timely manner, providing a first-class customer service.This is varied and diverse role where candidates will be required to travel in-between sites, a driving license is ideal but not essential.1st Line Support IT Technician Duties:

  • Assist in the update and maintenance of the Intranet
  • To manage the Phone Manager software (Mitel/Horizon) to ensure that users are correctly logged in to their phone, setting up new starters/de-activating leavers, setting up voicemails and managing desk moves
  • Manage in-house and bespoke software including Equitrac and Bighand
  • Manage and maintain hardware including photocopiers and laptops
  • Manage routers/comms cabinet/switches/PCs and local network issues including wireless network / access points
  • Provide back up to the Information Systems Manager regarding primary to backup data line failover tests at all locations
  • Raising and monitoring issues with third party suppliers as appropriate ensuring a response within a reasonable time frame
  • Assist users in the setup of Skype/Teams and other online meetings/webinars/video conferencing
  • Assist users with the correct and secure copying of files from both inside and outside of Citrix/local PC to external drives/CDs as requested
  • Assisting in induction and desk side training for new users on all software packages and systems
  • Ensure the permissions on secure contact/clients/matters are set up correctly within Peppermint (Internal database) and any related network/SharePoint folders are secured correctly and fully tested
  • Monitor the operations support dashboard for any issues with the internal database (Peppermint issues and approvals and work with the internal development team to resolve any failures or irregularities
  • Complete IT set up checklists for all new staff/staff changes/leavers
    • The Successful 1st Line Support IT Technician will have:
  • A minimum of 12 months 1st Line Technical Support Experience
  • Able to demonstrate good general IT knowledge and ability
  • Any experience of providing support for bespoke software would be an advantage, as would any experience of training users.
  • Experience with Windows Servers, VBA, CRM and HTML, O365 would be an advantage. Experience of working within the Legal Sector would be an advantage
  • A commitment to quality and a logical approach to work
  • Fantastic user facing / customer service skills and the ability to communicate well with all levels of user within an organisation.
  • A good standard of education.
    • Due to the number of CVs we receive, we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.YourRecruit Limited is acting as an Employment Agency in relation to this vacancy. Required skills
  • CRM
  • SharePoint
  • Windows Server
  • IT Support
  • helpdesk
  • 1st line
  • 1st line support
  • first line
  • Teams

    • Keyskills :
    CRM SharePoint Windows Server IT Suppt helpdesk 1st line 1st line suppt first line Teams

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