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Job Location | Redditch |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
The Service Assurance Manager will deliver an end-to-end view of service performance and customer experience across IT services. Delivered through the agreement of service levels with customers & ensuring compliance and communicating performance to key stakeholders.The role will instigate, develop and implement Service Improvement activity in the event of under-performance or in line with changing business requirements. The role will govern all associated service contracts to ensure were getting the best from our suppliersand partners, and is technology based.Responsibilities of the Service Assurance Manager also include:
Keyskills :
Service DeliveryService Assurance