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IT Service Desk Technician

Glu Recruit LTD
Job LocationRedditch
EducationNot Mentioned
Salary19,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: IT Service Desk TechnicianHourly rate: £19,000, rising to £20,000 after probationHours: Monday to FridayLocation: RedditchThe IT Service Desk Technician provides first-line support to the users for the IT infrastructure. Working with members of the IT team, on a day-to-day basis, requesting support from the more senior IT Technicians and reporting to the IT Service Desk TeamLeader.DUTIES AND RESPONSIBILITIES

  • Providing first-line technical support to users through the IT service desk, on the phone, on TEAMS and on a face-to-face basis
  • Monitoring the IT systems; prioritising and addressing any problems that may occur
  • Escalating any second-line and above support to the appropriate team member
  • Ensuring all support tasks are logged and documented accurately,
  • At all times being aware of data protection adhering to data security requirements.
  • Occasion travel to and working from other offices.
  • Performing standard daily tasks i.e., Backup checks.
  • Any other ad-hoc tasks assigned by a senior member of the team.
The successful candidate:
  • Microsoft software: o Windows 10,
  • Microsoft Office 2013 suite, Office 365
  • Communication systems (e.g. Exchange, Office 365, TEAMS),
  • Working with a Service Desk.
  • Hardware: The setup of workstation equipment such as computers, telephones, network cabling, etc.
  • Diagnosing faults with hardware (e.g. Laptop, Desktop and Printer),
  • Replacing and upgrading components.
  • Fundamental concepts: TCP/IP, VPN, DNS, DHCP, HTTP & HTTPS.
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity,race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.

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