Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support Executive

Pertemps Redditch Commercial
Job LocationRedditch
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client who have recently moved to the Redditch area are looking for a Customer Support Executive to join their small but successful team. The role will be to deliver excellent customer support to all customers in all aspects and ensure that they havethe best customer journey possible. This includes processing customer orders, responding to customer requests effectively, supporting the sales team, and to be pro-active in ensuring the business exceeds the expectations of customers ensuring that out clientremains their supplier of choiceCustomer Support Executive Key ResponsibilitiesInbound Sales

  • Answer inbound calls and emails and deal with general customer enquiries and day-to-day orders
  • Load sales orders and customer forecasts/schedules on to the ERP system
  • Manage Inbound orders from overnight and long lead time suppliers
  • Manage outbound shipping dates to customers and co-ordinate with the warehouse team
  • Ensure customers are set up correctly and help maintain up-to-date information on the system
  • Ensure customers receive outstanding support where all their expectations and requirements are met
Customer Support
  • Support the sales team and manage workload throughout the department
  • Follow-up all quotations and input feedback into ERP system
  • To manage and maintain customer future order books identify potential issues
  • Liaise with the warehouse team to help co-ordinate shipments
  • Respond to customer returns and other ad hoc requests
Sales Team Support
  • Work with the sales team and with colleagues in other departments to improve processes
  • Support the team in managing Vendor Managed Inventory customers
  • Managing Call Off Orders to ensure contract timeline and dispatch / liaise with Sales team
  • Produce standard, regular and ad hoc reports that support the Sales team
  • Ensure the smooth flow and use of customer facing electronic ordering systems
The successful Customer Support Executive will have the following skills and experience
  • Possesses administrative experience, ideally in a sales environment, answering inbound calls and emails and deal with general customer enquiries and day-to-day orders
  • Ensure customers are set up correctly and help maintain up-to-date information on the system
  • Ensure customers receive outstanding support, where all their expectations and requirements are met
  • Ability to work to a basic level in Excel
  • Good interpersonal and communication skills, with a keen eye for detail
  • Ability to work well both independently and in a team and demonstrates initiative and problem-solving skills
  • Strong organisational and planning skills
In return you can expect to receive a basic salary of between £25,000-£27,000 depending on knowledge and experience.
  • Hours – 37.75 hours per week (08:30-17:00 hours (Monday to Thursday, 08:30-16:00 hours (Friday), with an unpaid break of 45 minutes
  • This is an office-based role – no hybrid working
  • Plus fantastic benefits package.

APPLY NOW

Customer Support Executive Related Jobs

© 2019 Naukrijobs All Rights Reserved