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Job Location | Redditch |
Education | Not Mentioned |
Salary | £19,000 - £21,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Call Centre Adviser - Inbound and Working From HomeLeatherhead, Surrey Are you a contact centre or financial services professional who is dedicated to delivering incredible customer experiences Looking to take on a fresh, new challenge with a forward-thinking business If, so, we’d love to hear from you. About Us Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are now looking for Call Centre Advisers to join our team and deliver an excellent front-line service to customers. While our offices are based in Leatherhead, we are currently operating on a work from home basis. The Benefits - Salary of £19,000 - £21,000 per annum DOE - Pension - 25 days’ holiday - A competitive benefits package This is a great opportunity to develop a varied and rewarding career with a company that supports and invests in their people. Within a welcoming and fast-moving environment, you will have the chance to develop and grow professionally through a range of training and development initiatives whilst delivering the highest standards of service. What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you. The Role As a Call Centre Adviser, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement. Working in a front-line capacity, you will: - Deal courteously and effectively with enquiries or requests from customers and clients - Process customer/client information in accordance with processes and procedures - Ensure that you comply with the industry regulations in line with business requirements - Keep up to date with all organisational changes in order to provide up-to-date information - Undertake admin tasks such as emails and management of the post from time to time About You To join us as a Call Centre Adviser, you will need: - Call centre experience OR - Experience within financial services You will also need: - An excellent telephone manner - Good verbal communication skills - The ability to work well in a fast-paced environment Other organisations may call this role Customer Care Rep, Contact Centre Agent, Customer Service Agent, Customer Service Representative, Customer Care Advisor, Customer Service Advisor, Contact Centre Advisor, or Contact Centre Operative. Webrecruit and Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you are seeking your next challenge as a Call Centre Adviser, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.