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Customer Contact Centre Team Leader

Prima Ardelle Associates
Job LocationRackheath
EducationNot Mentioned
Salary28,000 - 34,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Contact Centre Team LeaderNorfolkA dynamic brand with a modern working environmentAward-winning Automotive Group with an actively lived set of people valuesClass-leading package + BonusOur customer is a business that lives and breathes a set of values that recognise its people are the key asset - working here means you get to shape how the company develops its successful future.The role of a Contact Centre Team Leader is completely centred on delighting the customer and is a pivotal part of the day-to-day profit performance - Its the lifeblood of this business.Leading the Contact Centre team, you will ensure that the most are made of both outbound and incoming calls, reviewing these daily to generate continuous improvement and sales target achievement. Ensuring that customers tailored requirementsare fulfilled. In short, its about making the customer experience a memorable one for the right reason! You will be in the business of delighting customers, generating customer retention and an important flow of sales revenue. Skills Required:

  • Communication skills, especially listening, will allow you to achieve, more from your team.
  • Providing coaching to team members handling customers in difficult situations, so a more natural empathy rapport can be mastered - turning the ordinary experience into a special moment.
  • A passion for providing a great customer experience
  • The ability to motivate and inspire your team
  • Previous experience with CRM and telephone contact centre systems
Previous experience with an Automotive Retailer is desirable but not a mandatory requirement as full training will be provided.Important to you:Performance is recognised and rewarded within this role with an opportunity to earn regular bonus payments by helping your team to retain more customers.Our customer is committed to providing equal opportunities to all current and prospective colleagues. They wish to have a diverse team because diversity supports better business performance and growth.Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.Please visit our website www.prima-ardelle.c.o.uk and register your CV for JOB ALERTS!Simply contact us in complete confidence - all interviews are conducted locally.

Keyskills :
AutomotiveCoachingContact CentreCRMCustomer Experience

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