Lead IT Systems and Infrastructure Engineer

Job Description

Lead IT Systems and Infrastructure Engineer with excellent IT management, technical troubleshooting and team leadership skills as well as being technically driven to work in a fast-paced environment is required for a leading social carecharity based in Prestwich, Manchester, North West England.SALARY: £45,000 - £50,000 per annum (Depending on experience) + Benefits (see below)LOCATION: Prestwich, Manchester, North West EnglandJOB TYPE: Full-Time, PermanentJOB OVERVIEWWe have a fantastic new job opportunity for a Lead IT Systems and Infrastructure Engineer with excellent IT management, technical troubleshooting and team leadership skills as well as being technically driven to work in a fast-paced environment.Working as a Lead IT Systems and Infrastructure Engineer you will be heading the IT and systems function within an organisation whose vision is to provide care for the most vulnerable in the community allowing them to live life to the full- feeling safe,valued and cared for.As a Lead IT Systems and Infrastructure Engineer you will join a company that is heading into exciting times, that will lead to some innovative solutions in care organisation that will require this person to develop and maintain the best practice.APPLY TODAYIf this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.DUTIESYour duties as a Lead IT Systems and Infrastructure Engineer will include:

• You will be responsible for the full oversight of IT systems and infrastructure for the organisation

• Work alongside the senior leadership team, external consultants, and partners and under their guidance perform changes to the systems to meet organisations strategic objectives

• Maintaining, monitoring and improving organisations IT systems and infrastructure to avoid interruption of service including preparing full documentation of the current and new systems

• Troubleshooting infrastructure hardware and software issues for example: servers, storage, switches and working with vendors and other team members to organise fixes & replacements when needed

• Maintaining and controlling access of rights, risk register, security records and documentation and investigate any unauthorised access

• Designing IT processes and procedures and ensuring systems, users & partners maintain compliance with IT & security policies, procedures and governance and ensuring best practise is followed

• You will gather and organise requirements and research various new applications that the organisation may require, liaising with internal stakeholders at all times

• Responsibility to ensure any new applications and solutions that are installed are meeting organisational requirements from an IT & security point of view

• Supporting staff and volunteers to identify the details of the problem reported and, by questioning, collect information and guide the user through suitable diagnostic procedures to determine the source of the problem, if possible

• Liaising with software & hardware vendors, the organisations service partners and third-party companies to obtain product information, resolve technical issues, or request service from them relating to logged calls

• Assisting in the efficient systems administration by regularly updating internal documentation, asset management system and other relevant documents

• Keep abreast of current IT innovations, information, changes and updates

• First point of call for escalation points for more complex issues

• You will be managing a small IT team

• Responsible for conducting regular supervision sessions and an annual personal review of the team under your supervision

CANDIDATE REQUIREMENTS

• Microsoft certified

• A relevant technical qualification

• Experience managing a team within an IT setting

• Previous experience of administration of Exchange online, SharePoint online, Teams & Microsoft 365

• Experience of leading & managing transitions into a cloud-based environment

• Extensive knowledge on Windows Server 2016 & 2019, Windows 10, Microsoft Office & Microsoft 365

• Able to organise workload independently, prioritise tasks, respond to changing priorities at short notice & manage multiple IT projects

• Highly developed diagnostic and technical trouble-shooting skills on software packages

• Ability to perform research and development into systems in preparation for implementation of new solutions

BENEFITS

• Employee health scheme
• Free DBS check
• Generous holidays - increasing with length of service
• Free life assurance scheme
• Free parking
• Referral bonus scheme
• Pension scheme
• Reward & recognition scheme

HOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to usyou are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P8275Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Prestwich, Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.