Kiosk Supervisor

Key Responsibilities:

Responsible for supporting the multi-site/cluster manager with the daily operation of the kiosk including the whole shift in the absence of the manager overseeing food prep and service standards
You will manage stock and ordering to ensure you and the team hit production and waste targets
You will ensure budget is hit by managing labour and food costs as well as gross sales to achieve profit
Lead consistent standards and analyse profit performance
Drive standards and lead team to achieve high levels of customer service
Know and understand what it means to deliver amazing service
Create an engaged team with a culture of team work and support
Work closely with the manager to assess teams skills and knowledge gaps to help build and maintain a high performing team
Train team in a supportive and motivating manner providinig constructive feedback
Drive systems through coaching and spot checking and be a role model
Maintain high standards of cleanliness and organisation
Promote a safe and healthy working environment by leading by example and report any issues
Achieve a level of service through constant monitoring of brand standards
Support teams opening and closing locations and provide leadership during operating hours - be flexible to support other kiosks when needed
Support and cover an emergency shift when needed

Key Behaviours:

Here at YO! we are food fanatics! You must share our passion for pan-Asian flavours
You must have a keen eye for standards and strive to always deliver the best quality food and service and results
You should have an eye for detail and deliver consistent standards
You should be personable with a can do attitude
You will be a strong team player and willing to lend a hand where needed
You will be reliable and visible in your kiosk at the start of your shift
You will have excellent communication and attendance and follow our absence policy ensuring you are available to work when required

Key Experience:

Must have some leadership experience in a similar environment with the knowledge and confidence to deliver consistently high standards in food quality and business targets
You will understand what it means to deliver amazing customer service

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