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Customer Service Advisor

NHS Professionals
Job LocationPrestwich
EducationNot Mentioned
Salary18,000 - 22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you enjoy helping others and giving adviceHave you got customer service experienceNHS Professionals are currently looking for a Flexible Worker Advisor to join our team based at Greater Manchester Mental Health Foundation Trust The ideal candidate will be required to support Bank (flexible) Worker query management, and ensure a smooth working relationship between the worker, NHSP, and the Trust.This busy and exciting role involves managing worker and applicant queries via telephone and email across various clinical staff groups, in order to answer questions and support the worker to book into shifts at the Trust. The successful candidate will needto demonstrate their ability to build effective working relationships with stakeholders across a wide range of professional groups.The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritisingpro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a customer obsessed organisation.Customer service/retail experience in an environment where delighting the customer is the core focus would be advantageous!

  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Ability to work on own initiative, within defined parameters, to manage time and workload effectively
  • Awareness and curiosity of problems, taking them back to the route cause for service improvements
  • Exceptional attention to detail
  • Resourceful and solution focused
  • Flexible approach to changing business needs
About The Candidate
  • Confident in dealing with people at all levels
  • Adaptable/Flexible
  • Open to change
  • Uses own initiative
  • Motivated
  • Can prioritise busy workloads
  • Think outside the box and lead changes
  • Resilient and resourceful
In return for your commitment, we will offer you some fantastic benefits:
  • Generous annual leave allowance- 27 days per year, plus bank holidays
  • Flexible Working- we offer a range of flexible working options that include working from home or part time hours
  • A commitment to talent management & development
  • Star of the Month!- Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension- Well contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform
Our Commitment to You:TheCompelling Employee Journeyis our people development initiative that ensures whatever your path through NHSP you have opportunities to feelempowered, engaged and excelin what you do.Throughout your employment you will have access to ourInstitute of Learning(IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise yourCompelling Employee Journey,helping and supporting you to be the best you can be through learning, development and personal growth.Our Candidate Promise:We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us.Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14days, please assume that your application has been unsuccessful.About Us:NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvestany surplus we make directly back into the NHS.We are particularly proud of being the first NHS organisation to gain the accreditation ofTop Employerby the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporateemployees.

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