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Cruise aftersales consultant

Job LocationPrestwich
EducationNot Mentioned
Salary19,000 per annum, negotiable, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client in Manchester is looking for an aftersales and operation consultant (or if you are currently working in a sales role and are looking for amore of a support role)Effectively you will work on the after sales team and be the first point of contact for all client / agent enquiries providing excellent customer service.JOB DESCRIPTION

  • Dealing directly with customer either by telephone or email, responding promptly to customer enquiries
  • Manage all pre departure enquiries
  • Manage all cancellations / Booking changes
  • Managing day to day administration duties
  • Enhancing the customers experience through selling additional service / products prior to departure
  • Handling resolving customer complaints
  • Checking and posting customer tickets / documents
EXPERIENCE REQUIRED
  • Friendly phone manner
  • Knowledge of Sabre CRS (not essential)
  • Customer service experience in the cruise industry (will consider other travel industry experience)
THE PACKAGEThe company offer excellent working hours in a friendly office - Monday to Friday 9am - 5.30pm with a competitive basic salary of £19kInterestedPlease follow the instructions to apply by attaching your CV. Any further information you can contact Gary on or email

Keyskills :
adminoperationalcustomer serviceadministrationaftersalesCruisecustomer experiencetravel agent

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