Retail Revenue Team Manager

Job Description

Role PurposeTeam Manager is responsible forengaging and inspiring their team each day and setting direction in relation to theday to dayactivities and tasks. Ensuresthat team areguest obsessed,meeting targets, following standard operatingprocedures, driving continuousimprovement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetimeTheRetail RevenueTeam Manager supports theHead ofActivitiesinmanaging anddeliveringafirst-classretail, gifting and vending operation and shopping experiencefor every visitor to our parks.Effectively leadingand coachingthe retail revenueteams,maximising profit and minimising loss,whileensuringall Health & Safety Requirements are met.Key ResponsibilitiesRole Modelling effective leadership behaviours and our vision and values at all times.Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required.Deals with any employee relations issues as they arise.Support team through90 dayinduction including completion of mandatory safe and secure trainingTakes ownership of shift and service delivery ensuring all team are guest obsessedConfidently deals with guest concerns with the ability to resolve problems, show empathy and understanding.Reacts toGuest Feedback andworkswith the team to respond quickly to address areas for improvementMonitors daily service and tasks, observing speed of service, arranging appropriate resource when neededAchieve and exceed targets and key performance indicatorsEnsure all team have the relevant qualifications and completedall training required for roleIdentifying and developing future talent in department ensuring all team have a relevant and effective PDPComplete relevant administrative tasks including Team Rotas, Accurate hours worked recording, safety compliance checks and legislativecompliance checks. Follow the relevant Haven process to attract, recruit and onboard new team membersManage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss.Expertise & QualificationsHas a thorough knowledge and understanding of the management and tasks for own departmentHolds current qualifications in:Food Safety Level 2 or 3The Benefits of working with us:Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.Competitive rates of payAccommodation available in many of our parks if you dont live locally50% off food in our restaurants and take away every shift you work Regular team incentives with great rewardsOpportunity to earn an attractive bonus when you refer a friend to join our great team Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels20% off in our shops and venuesFree use of Pool, Gyms and many other Leisure facilities Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team membersAccess to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etcFantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchasesTeam Member of the Month AwardsInstant Recognition schemes with great rewards through our busiest timesLong Service awards for permanent team membersSafeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.