Implementation Analyst

Job Description

WHAT IS ON OFFERAlfred H Knight has an exciting opportunity for an Implementation Analyst to join our IT Implementation team.Based at our Headquarters in Knowsley, Liverpool, you will work as part of a small IT Implementation team, supporting the delivery of new software implementations by providing training to users and configuring the software to meet specifications. You willalso collaborate with customers to validate solutions and ensure user requirements are met.ABOUT USAlfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to themetals and minerals and solid fuels industries.We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.DO YOU HAVE WHAT IT TAKESRESPONSIBILITIES

• Coordinate with customers to understand their requirements and configure the software to meet their needs.
• Coordinate with customers on user acceptance testing of configuration elements, validating the software build.
• Create training material and provide training to users.
• Identify and assist to resolve all technical issues efficiently, and perform tests on all hardware/software elements and peripherals.

• Administer setup of systems according to specifications and ensure the systems are in synchronisation with customer requirements.
• Collaborate with various teams to validate system processes and workflow.
• Prepare and provide demonstrations of software.
• Support the technical lead in providing implementation estimates and project plans.
• Research and test off the shelf applications, as part of the vendor onboarding process.
• Monitor software vendor performance continuously, reporting on performance to the IT management team.
• Collate and maintain standard implementation packages in collaboration with the product support team, with adequate training materials and implementation guides.

• Keep up to date with software changes, learning new features and system processes.
• Support with software deployment, executing upgrades where required.
• This role involves travel to both UK and overseas sites to assist with system implementations and training. A usual trip would be between 2 to 4 weeks in duration, depending on the type of implementation, approx. 3 times a year.

REQUIRED QUALIFICATIONS AND COMPETENCIESRequired Qualifications

• A science degree in chemistry or biology and/or proven working experience in a Laboratory environment with a desire to switch over to or start an IT career.

Desirable Skills

• Experience in using or configuring LIMS systems.
• Experience in system implementation or technical support roles.
• Experience using tools such as Asana, Redmine, Git and Google Apps.
• SQL skills, with ability to write queries and execute simple update statements.
• Ability to write basic javascript expressions.
• Application bug diagnostics.

Language Requirements

• Fluency in English is essential, Spanish at business proficiency is advantageous

BENEFITSWe are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

Keyskills :
AnalyticalChemistryInformation TechnologyJavaScriptSQL