Finance Applications Support Analyst

Job Description

WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Finance Applications Support Analyst to join our Finance team in Prescot. As a Finance Applications Support Analyst you will work as part of a small team, providing finance systems support to 70 Alfred HKnight Finance Systems users across the globe, along with Project Support to the rest of the Systems Team.ABOUT US Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to themetals and minerals, solid fuels and agriculture industries.We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.DO YOU HAVE WHAT IT TAKES To be successful at Alfred H Knight you will need to display the following:JOB RESPONSIBILITIES

• Working with tools provided, deliver 1st and 2nd line user support for Finance Applications (Infor Sun Systems v6.3, Infor BI Q&A 11, Sharper light Reporting and related applications)
• Maintain records of incidents and requests, including notes on resolutions in Asana
• Ensure delivery against any agreed SLAs
• Carry out Finance System housekeeping as directed
• Provide support on systems interfaces
• Investigate, analyse and document reported incidents and assign to other team members when necessary
• Support with the documentation of incident reports in the event of major incidents.
• Identify opportunities to automate and or improve processes within the Finance Systems function, making appropriate suggestions to line manager
• Build excellent working relationships with the internal IT Department, software authors and systems users
• Escalate any system change requests or other incidents to the Finance Systems Manager as required
• Run audit reports for users and interrogate the data base where necessary
• This role may involve travel to both UK and overseas sites to assist with system implementations and training. A usual trip would be between 1 to 2 weeks in duration
• To undertake other duties of an appropriate nature under direction of Line Manager

SKILLS, QUALIFICATIONS AND COMPETENCIESExperience/Background

• Previous experience in 1st and 2nd line finance application support role (desirable)
• Experience using Infor Sun Systems (desirable)
• Experience using tools such as MS Word, MS Excel (or Google Apps) essential
• Booking Keeping / Accounts knowledge (desirable)

Qualifications/Education

• NVQ Level 3 or above

Person Specification

• Analytical mind-set with ability to resolve complex problems with excellent user outcomes
• Accepts accountability and ownership of system issues
• User focussed, with ability to interact with users and champion user needs
• Effective communication of business change and processes
• Confidence in communicating system issues to internal or external audiences with varying degrees of system/technical understanding

Technical Specification

• Finance system knowledge (such as Sage, Sun Systems)
• MS Office knowledge

BENEFITS We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

Keyskills :
AnalyticalCommunication SkillsInformation SystemsInformation TechnologyHighly effective