ENT Failsafe Officer/Capacity Coordinator

Job Description

An exciting opportunity has arisen for a dedicated and organised individual to join St Helens & Knowsley Teaching Hospitals NHS Trust as an ENT Failsafe Officer & Capacity Coordinator. You will support the ENT Department in achieving departmental, national and Trust objectives. To provide regular reports on ENT conditions and demonstrate our patient tracking compliance to Trust clinicians, managers and CCG representatives. The successful candidate will provide an efficient and effective service within the Directorate, working closely with the Directorate Manager and Assistant Directorate Manager to ensure that optimum use of physical capacity throughout the services clinics to deliver maximum activity.The successful candidate will be responsible for the operational management of all aspects of failsafe and data extraction and interpretation. You will need to liaise with ENT Consultants, nursing team and Patient Booking Services, to ensure that patients are offered an appointment in a timely manner and clinics are fully utilised in line with RTT pathways and Access Policy. You will need to maintain an accurate tracking system and monitor compliance with defined treatment timelines for all patients.The successful candidate will have experience of working within the NHS and be required to use numerous computerised systems such as; Excel, DATIX, Medway, EDMS and Microsoft Office Applications. You will utilise the Trusts information system such as Qlikview, to assist in the capacity and Demand Planning of the service.The post holder should be motivated and pro-active in their role and able to work flexibly across both sites. Willing to meet the performance criteria set out in the job description and undertake personal and professional development.If you are a dynamic person with a real interest in patient care, we would encourage you to apply for the position.This is a Fixed Term Contract for 12 months (Secondment will be considered) Please note- it is the applicants responsibility to seek authorisation from their current manager to be released for the secondment before a formal application is made.Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.Interviews are scheduled to take place on Monday 21st December 2020.St Helens & Knowsley Teaching Hospitals NHS Trust is the BEST acute Trusts in England for the THIRD year running!The Trust is currently the only acute Trust in Cheshire and Merseyside, and is one of few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.We provide a full range of acute adult services to our local population of circa 350,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are also a Major Trauma Unit and the Mersey Regional Burns Unit.Our 5 Star Patient Care strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.Our latest achievements include:

Acute Trust of the Year – HSJ Awards November 2019

Trust rates Outstanding by the CQC – March 2019

Best in the NHS, Patient Led Assessment of the Care Environment 2017 and 2018

The Trust achieved top marks in the country for areas including; cleanliness, food, privacy and dignity, facilities for patients living with dementia and disabilities, conditions, appearance and maintenance of the hospital buildings.

Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

Best acute Trust in England (NHS Staff Survey 2017,2018 and 2019)

Best Patient Experience in the NHS (CHKS Top Hospitals Awards 2015)

In the NHS Staff Survey 2019 the Trust scored the highest marks in the following areas;

Best place to receive treatment in the NHS (for 2nd year running)

Top Acute Trust for treating its staff fairly with regards to career progression (for 3rd year running)

Quality of care (best score for 5th year running)

Staff engagement (best score for 4th year running)

Staff morale (best score for 2nd year running)

Bullying and harassment (best score for 2nd year running)

Safety culture (best score for 2nd year running)

Our staff rated our Trust as the best place to work and receive treatment. The Trust has also been recognised, for the third year running, as being the top acute Trust in the entire country for staff engagement, staff motivation, and pride in the quality of care we provide to patients.For further details / informal visits contact:Craig Downes Directoracte ManagerEmail address Craig.downes3@sthk.nhs.ukTelephone number PA Tracey Jordan