CRM Manager

Job Description

WHAT IS ON OFFERAlfred H Knight has an exciting opportunity for a CRM Manager to join our sales & Marketing team based in Liverpool, UK. This is a newly created position will define the sales cycle at AHK. You will have a customer-centric approach and lead the implementationof processes and solutions that support compliant and efficient handling of sales activity and applications across the Business Development Network. You will also be responsible for the delivery of the CRM system that enables an excellent customer experiencewhile ensuring both sales efficiency and data integrity.ABOUT USAlfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to themetals and minerals, solid fuels and agriculture industries.We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.DO YOU HAVE WHAT IT TAKESTo be successful at Alfred H Knight you will need to display the following:REQUIRED KNOWLEDGE AND WORK EXPERIENCE Essential

• In-depth knowledge of the full sales cycles and the processes associated.
• Knowledge of using, troubleshooting, and training a CRM system within a sales function.
• You have an understanding and experience with Customer Relationship processes and methods.
• Highly organised with excellent communication and interpersonal skills, with the ability to clearly inform others.
• Confident in dealing with internal stakeholders across various levels within a complex organisation.
• Additional language skills are desirable.
• Demonstrable knowledge of project management best practices.

Required Competencies

• Highly motivated, with the ability to work on your own initiative in a dynamic work environment with changing priorities.
• You possess an analytical mindset, and problem-solving skills, in combination with an ability to challenge established ways of working.
• Your effective leadership skills enable you to support and motivate others through coaching and facilitation of teams in order to drive change.
• Excellent listening and interpersonal skills, capable of understanding complex problem domains.
• Ability to communicate effectively, capable of explaining complex technical concepts to non-technical stakeholders.
• Highly logical with the ability to interrogate application issues, identify root causes, and implement corrective actions.
• Comfortable presenting to groups of people on complex topics and strategic goals.

Required Work Experience

• Proven experience in overseeing the direction, configuration, and implementation of CRM solutions.
• Experience eliciting, analysing, documenting, and implementing business requirements in the domain of a CRM system.
• Experience interrogating data quality issues and applying corrective actions.
• Experience working in a client-facing / sales role.
• Experience in reviewing market and client information to identify opportunities.
• Customer Experience mapping advantageous.

Required Qualifications

• Educated to degree level in a related discipline

Travel may be required.BENEFITSWe are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

Keyskills :
Business Logic Creative New Clients Analytical skills Customer-centric